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Author Topic: Superstore to lose 160 hours security guard cover  (Read 15322 times)

bobbywm

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Re: Superstore to lose 160 hours security guard cover
« Reply #25 on: 21-03-19, 08:00PM »
When this says,   superstores to lose 160 hours.  Is this all round, or are you just talking about security.?
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Rick grimes

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Re: Superstore to lose 160 hours security guard cover
« Reply #26 on: 21-03-19, 08:03PM »
Yup that's why managers get paid extra money. I would help a member of staff but as i said where would the managers be.????

NightAndDay

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Re: Superstore to lose 160 hours security guard cover
« Reply #27 on: 21-03-19, 08:05PM »
Your job as customer assistants and managers is to replenish, serve customers, store operations, reports and managing the store. It is not in your remit to recover stock outside of asking for the product back, verbally banning the shoplifter and having yourself, or the security guard log it in incident reporting. In cases of repeat shoplifting and flouting the verbal ban, the manager must involve the police to get the necessary information for the group security manager to fill out a written premises ban, when a person has 1 of these, if they enter the premises, they would be committing the crime of trespassing and the police can get involved.

Rick grimes

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Re: Superstore to lose 160 hours security guard cover
« Reply #28 on: 21-03-19, 08:12PM »
In our store security does the filling not the job they are paid to do but that is not there fault, management tell them while any thief, drunk or junkie just wonders in.

optout

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Re: Superstore to lose 160 hours security guard cover
« Reply #29 on: 21-03-19, 08:28PM »
It strikes me as a bit odd, that 9 times out of 10 when ever I read that somebody has been injured in violent confrontations in tesco, it is a security guard. surely if it were supposed to be up to managers to confront any issues of violence or theft (and they were actually doing so) then I would think that it would be managers who are being injured in 9 out of 10 incidents, but that seems to me to not be the case.

(the 9 out of 10 figures are just a wild guess as to what I feel the figures to be of course, i may be wrong, it just seems that way to me).

Also; the title 'security GUARD' seems to me a bit misleading,when they are supposed to just inform management of issues.

Are tesco security guards given any training or instruction in de-escalation techniques (that is not given to general assistants) with regards to handling violent confrontation? If so, why would they need such additional training, if their role is 'supposed' to be just to inform the management of issues?
« Last Edit: 21-03-19, 08:32PM by optout »
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NightAndDay

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Re: Superstore to lose 160 hours security guard cover
« Reply #30 on: 21-03-19, 08:48PM »
Tesco security guards job is to monitor and deter, they have no special rights, no training outside of what they must learn to acquire their SIA license to be able to be a security guard in the first place.

If they stick to their training, violent confrontations shouldn't happen (obviosly Tesco corporates idea of customers are that they are pink and fluffy delights. When reality is that 90% of them are either scumbags or upper class snobs,).

optout

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Re: Superstore to lose 160 hours security guard cover
« Reply #31 on: 21-03-19, 09:00PM »
https://www.clactonandfrintongazette.co.uk/news/17517150.security-guard-who-faced-sword-wielding-robber-says-i-was-just-doing-my-job/
note the words 'I was just doing my job', this guy is obvously under the impression that it is his job to protect staff, I wonder where he got that impression from?

Maybe he got that impression from his SIA training; check out the paragraph at the bottom of the page re; Diffusing Conflict?
https://www.thetrainingcircle.co.uk/articles/security/do-you-need-an-sia-licence-to-be-a-supermarket-security-guard


« Last Edit: 21-03-19, 09:03PM by optout »
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NightAndDay

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Re: Superstore to lose 160 hours security guard cover
« Reply #32 on: 21-03-19, 09:07PM »
That's why I said "should" lower the risk of violent confrontations, people like the katana wielding robber, though a multiple occurrence is outside the realms of "normal conflict".

If you read the SIA conflict resolution training part, it says the same things as the ca training for conflict resolution, friendly, attentive helpful service is a major deterrent for shoplifters (furthermore a distinction should be made between shoplifter and armed robber, it's not a security guards job to prevent an armed robbery, that's a policeman's job.)
« Last Edit: 21-03-19, 09:10PM by NightAndDay »

optout

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Re: Superstore to lose 160 hours security guard cover
« Reply #33 on: 21-03-19, 09:20PM »
 :thumbup:
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forrestgimp

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Re: Superstore to lose 160 hours security guard cover
« Reply #34 on: 22-03-19, 03:26PM »
« Last Edit: 22-03-19, 03:32PM by forrestgimp »

NightAndDay

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Re: Superstore to lose 160 hours security guard cover
« Reply #35 on: 22-03-19, 03:59PM »
Global Moderator Comment Please do not quote immediately prior post(s).

Then Tesco are breaking the law, it's the law to be SIA licensed to work in any capacity in front line security.  My brother was SIA licensed working as a Tesco security guard.  As for my position I'm a part time ca, I was a part time shift leader but then got a job working in a position of confidentiality for the government.

Poent

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Re: Superstore to lose 160 hours security guard cover
« Reply #36 on: 22-03-19, 06:27PM »

Pushedout

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Re: Superstore to lose 160 hours security guard cover
« Reply #37 on: 22-03-19, 07:15PM »
Then Tesco are breaking the law, it's the law to be SIA licensed to work in any capacity in front line security.  My brother was SIA licensed working as a Tesco security guard.  As for my position I'm a part time ca, I was a part time shift leader but then got a job working in a position of confidentiality for the government.

What law is this then? It is a requirement for security industry front line operatives to hold an SIA license, this is not the case for in-house security employed directly by Tesco.   The only issue Tesco May have is that the premises license may require an SIA licensed security officer to be on site, but this would only be local agreements (if any exist)

NightAndDay

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Re: Superstore to lose 160 hours security guard cover
« Reply #38 on: 22-03-19, 09:46PM »
« Last Edit: 22-03-19, 09:54PM by NightAndDay »

forrestgimp

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Re: Superstore to lose 160 hours security guard cover
« Reply #39 on: 23-03-19, 08:02PM »
« Last Edit: 23-03-19, 08:10PM by forrestgimp »

Pushedout

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Re: Superstore to lose 160 hours security guard cover
« Reply #40 on: 23-03-19, 10:51PM »

lackofinterest

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Re: Superstore to lose 160 hours security guard cover
« Reply #41 on: 23-03-19, 11:26PM »
i will happily stand aside and leave it to a superhero. at the end of the day, i don't  give a s***!!!

lucgeo

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Re: Superstore to lose 160 hours security guard cover
« Reply #42 on: 24-03-19, 06:55AM »
Thieving......I would never get involved.

Threatening or abusive behaviour toward a colleague or customer..... I'd be straight in.

I'm comfortable with those moral values :thumbup:
« Last Edit: 24-03-19, 07:00AM by lucgeo »
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Rick grimes

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Re: Superstore to lose 160 hours security guard cover
« Reply #43 on: 24-03-19, 08:08AM »

forrestgimp

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Re: Superstore to lose 160 hours security guard cover
« Reply #44 on: 24-03-19, 05:11PM »

forrestgimp

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Re: Superstore to lose 160 hours security guard cover
« Reply #45 on: 24-03-19, 05:35PM »
« Last Edit: 24-03-19, 05:38PM by forrestgimp »

Nomad

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Re: Superstore to lose 160 hours security guard cover
« Reply #46 on: 24-03-19, 06:11PM »
Does anybody remember when you were served in a shop, and there was very little or no opportunity to thieve, and therefore no need for CCTV or a security guard.
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optout

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Re: Superstore to lose 160 hours security guard cover
« Reply #47 on: 24-03-19, 06:48PM »
You're showing your age there. Even I can't remember that far back. And I have to pluck my ear hair.
« Last Edit: 24-03-19, 06:50PM by optout »
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just curious

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Re: Superstore to lose 160 hours security guard cover
« Reply #48 on: 24-03-19, 07:02PM »
Does anybody remember when you were served in a shop, and there was very little or no opportunity to thieve, and therefore no need for CCTV or a security guard.
I recall the days when the store i worked in had two " Store Detectives " in the shop twice or three days a week sometimes catching the shop lifters and calling the police for a prosecution or issuing civil recovery fines on the shop lifters - if they were not in store where i worked they would be in the area in another store , then Tosco in there wisdom to save money made the  " store Detectives " redundant .

lucgeo

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Re: Superstore to lose 160 hours security guard cover
« Reply #49 on: 24-03-19, 07:05PM »
Sorry but I too remember that Nomad era....the grocery store assistants wore a brown coat, the departmental stores, assistants were situated on every glass counter which had individual drawers and the glass was cleaned with meths and buffed with old newspapers every morning.

The toffee adverts on TV showing the confectioner making individual toffee into trays by hand is laughable.....the actress is no older than 30, supposedly recalling her childhood...I could double that age and don't recall that. ???
« Last Edit: 24-03-19, 07:06PM by lucgeo »
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