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Author Topic: Alledged damaging the brand investigation  (Read 5686 times)

trollyboy

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Alledged damaging the brand investigation
« on: 05-09-18, 09:43PM »
Hi. Im after some advice for a colleague.  They have been in an investigation for allegedly telling a customer they shop else where. They say it didnt happen.  Anyhow said customer has posted it on social media. And a tm has seen it and reported it. Investigation has been done and a new manager did investigation but notetaker was constantly teling lead what to ask ect. Person under investigation wasnt asked if they wanted a rep. Now its gone to discliplinary there really worried. Any advice?

lackofinterest

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Re: Alledged damaging the brand investigation
« Reply #1 on: 05-09-18, 11:38PM »
damaging the brand?? wtf!! another load of bullocks!! i'm forever telling customers i shop elsewhere. so f***ing what??? its no big secret. what can they possibly do to this person? not a lot i would have thought
« Last Edit: 05-09-18, 11:40PM by lackofinterest »

alf

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Re: Alledged damaging the brand investigation
« Reply #2 on: 05-09-18, 11:56PM »
Me thinks some important information is being left out of this story.

lackofinterest

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Re: Alledged damaging the brand investigation
« Reply #3 on: 06-09-18, 12:15AM »
maybe not. i think it's just toscos treating their staff like s*** which seems to have become the norm the last few years >:(

alf

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Re: Alledged damaging the brand investigation
« Reply #4 on: 06-09-18, 12:48AM »
Dunno, why would a customer post something so benign on social media whilst also identifying the particular staff member, combined with the did they, or didn't they say it element, makes me think something is being left out.

chris9997

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Re: Alledged damaging the brand investigation
« Reply #5 on: 06-09-18, 12:57AM »
I actually go to a rival  after my shift still wearing uniform to do some shopping as some items have been withdrawn from Tesco range, so where would that leave me, don't see anywhere that says I cant

rogersmart

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Re: Alledged damaging the brand investigation
« Reply #6 on: 06-09-18, 01:26AM »
Whether or not we’re being told all the details, this thread throws up an interesting issue, and I don’t think anyone should be surprised if a retailer like Tesco takes action against a staff member who actively promotes competitors, especially if it’s done whilst at work.  Whilst you’re at work on Tesco premises and wearing a Tesco uniform you are contractually obliged to act in the company’s interest, and if you don’t it seems to me that you are painting a huge target on yourself.  The use of social media means that a throwaway comment can become a news story in a frighteningly short time, and those on here who ask “what can Tesco do?” need to understand that the answer is that they can dismiss you.  It’s gross misconduct pure and simple, and you deserve what you get.  And by the way I’m not a manager - I’m just someone who understands that serving Tesco’s customers means that you have to be a Tesco person, even if in your life outside the business you happen to shop elsewhere.  You do not seem to understand that if you want to keep a job then there are basic unwritten rules that you have to follow.  If the competition is so much better then go and work for them.

chris9997

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Re: Alledged damaging the brand investigation
« Reply #7 on: 06-09-18, 03:24AM »
Where you shop is really down to the individual, although telling a customer you prefer to shop somewhere else is proberbly foolish, however that said there are likely to be staff who shop at aldi/Lidl because financial reasons not withstanding cut in premium  pay rates

Welshie

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Re: Alledged damaging the brand investigation
« Reply #8 on: 06-09-18, 04:38AM »
"Brand damaging" seems to be the new buzz words.  I overheard a manager being told to order a new piece of equipment as the current one was shabby and was brand damaging !

Vanilla

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Re: Alledged damaging the brand investigation
« Reply #9 on: 06-09-18, 06:45AM »
I've always been brought up to "tell the truth", if the truth is brand damaging and I get sacked for it then so be it.
Removing said contractual benefits is brand damaging as it leads to demoralised and unmotivated staff - did anyone get sacked for that?
If the truth is brand damaging then maybe the "brand ambassadors" at Tosco should do something about it - people used to feel proud working at Tosco but it now just a minimum wage workhouse

Fixxer

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Re: Alledged damaging the brand investigation
« Reply #10 on: 06-09-18, 09:28AM »
Had a colleague disciplined in our store for something similar last week. Result was a formal warning letter after a meeting.

A customer had come in for a type of Glue which we don't sell (but have perhaps lesser alternatives) and the colleague said we couldn't help on this occasion but to try the B&M store across the road.
Apparently this was discouraging brand loyalty.

Me2015

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Re: Alledged damaging the brand investigation
« Reply #11 on: 06-09-18, 10:01AM »
What utter nonsense yet again from jumped up managers! Who really care where you shop, it’s your money you do what you want.  Don’t have an item instore, great customer service should always advise the best course of action to take, it’s in another retailer, so what, you are being friendly and helpful! Much more meaningful than ‘damaging the brand’

Why would somebody get disciplined for advising a customer to go somewhere where they could actually get the item, i do it all the time and I’m a manager!

Beggars belief! Get the appeals in guys!!

Totot

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Re: Alledged damaging the brand investigation
« Reply #12 on: 06-09-18, 10:23AM »
Typical, a manager who does not have enough management skill tend to make up small unimportant things, and mostly rubbish.

Brand damaging, they should learn more about those words more. And do more proper managerial job, let say like human resources management.
If they want to pull these brand damaging meaning so loosely like this, what next then, you cant say where your bank is, where you buy travel money, glasses, print your pic, charity and so on, oh maybe whole tesco group too need to be "protected".

I always say where I bought stuff when someone else asks, I don't like lying and lick ar**e. Those manager must be always says that all what they wear use eat and buy from tesco never say they got it from somewhere else to other ppl, customer friends or family it doesn't matter, if it is about brand damaging, talking to the closest person is even worst.

captain

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Re: Alledged damaging the brand investigation
« Reply #13 on: 06-09-18, 11:18AM »
Hi. Im after some advice for a colleague.  They have been in an investigation for allegedly telling a customer they shop else where. They say it didnt happen.  Anyhow said customer has posted it on social media. And a tm has seen it and reported it. Investigation has been done and a new manager did investigation but notetaker was constantly teling lead what to ask ect. Person under investigation wasnt asked if they wanted a rep. Now its gone to discliplinary there really worried. Any advice?
Telling a customer they shop elsewhere is, in my opinion, not brand damaging. however telling a customer they shop elsewhere because its cheaper/better/more choice etc etc IS brand damaging.
Also telling a customer to shop elsewhere if you don't like the offering/price/service etc can again be brand damaging.
When will people learn to keep there mouths shut and opinions to themselves, there are more posts on this website than enough about people "mouthing off".
Trollyboy, suspect we don't have all the facts on the original post

Duracell

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Re: Alledged damaging the brand investigation
« Reply #14 on: 06-09-18, 12:57PM »
In reply to the OP.
Out of process really, a note taker can not lead a meeting, the only interaction they can have is to clarify what is being said or request words be repeated or the the meeting slow down, basicly they can only interact for the purpose of clear and accurate note taking.

As for the claim of Damaging the brand by your actions, I am only surprised it has taken this long. I have often thought over the decades, what customer perception is of a person in a T uniform shopping in Morrisons, Aldi, Asda, Lidl etc etc. So much so that I actively avoid doing so or at least wear something over my uniform so it can’t be seen. Also to extend actions to directly telling customers you don’t shop at your employers locations is a bit of a foolish thing to do. Even if you know the person you are talking to. Sometimes others knowing the choices you make are unavoidable, a friend seeing you in Aldi knowing you work for T is pretty much unavoidable, but to advertise the fact to others that otherwise would have no clue, you are making a choice.
Think of it from a customer perspective if you took your car to your regular garage, then one day saw an employer of that garage take their vehicle elsewhere, would you not at least think , I wonder why that is?
« Last Edit: 06-09-18, 12:58PM by Duracell »
My Opinion is exactly that, Mine.  Based on my view of what I know , see and what I would do.
"Being a rep doesn't make a person right anymore than not being a rep makes a person wrong " 

Duracell.

K2S0

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Re: Alledged damaging the brand investigation
« Reply #15 on: 06-09-18, 02:20PM »
I actually go to a rival  after my shift still wearing uniform to do some shopping as some items have been withdrawn from Tesco range, so where would that leave me, don't see anywhere that says I cant

There’s been more than a few occasions where I have gone to Asda from work and been stood there in uniform, I don’t wear my name badge and there’s 3 Tesco expresses closer than the store I work in so harder to track if that was an issue 😂

K2S0

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Re: Alledged damaging the brand investigation
« Reply #16 on: 06-09-18, 02:31PM »
I think (personally) that “brand loyalty” is a moronic term and the concept actually baffles me... if you were to ask every customer who walked through the door on any given day I’d bet anything that 95% or higher don’t just shop at Tesco! It shouldn’t be a shock that people shop around!

My Nan is a good example of what the older generation are like... she’ll go to Iceland for her Lemon tea (only they do the packets and the tubs taste funny!?), she’ll go Aldi for there long life milk and bits, she’ll go Morrison’s for her dog food and yogurts...

Welshie

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Re: Alledged damaging the brand investigation
« Reply #17 on: 06-09-18, 04:04PM »
I wonder if it's just our groceries we're  meant to say we by at Tesco? If a customer admired your shoes/watch/glasses and you said thanks they're from primark/Specsavers etc is that brand damaging . No customer believes we only shop at Tesco.

mac84

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Re: Alledged damaging the brand investigation
« Reply #18 on: 06-09-18, 04:54PM »
A company publicly outed for selling horse meat lasagna, ripping off suppliers and massive financial fraud, among other things, is pushing a brand damaging agenda against the downtrodden staff at the bottom now is it? Hilarious.
« Last Edit: 06-09-18, 04:58PM by mac84 »

lucgeo

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Re: Alledged damaging the brand investigation
« Reply #19 on: 06-09-18, 05:42PM »
WHAT!!!! Why on earth do we suddenly have to watch what we say??? What happened to "bring your personality to work, speak to customers as your friends, everyone has a right to a voice" etc....etc....

Where is this "damaging the brand" loyalty written in the policies?? I for one have never signed anything to say I agree to give up my democratic right for free speech, never to give an opinion or personal preference when asked, and I never signed an oath of allegiance to tesco to only promote their products whilst wearing the uniform. I shop in rival supermarkets wearing the tesco uniform, I advise customers where they can buy a product we no longer stock. That to me is putting the customer first. Not some nodding dog, saying no we don't sell it, because Dave Lewis stripped the choices to bare minimum which forced our loyal customers to go shop elsewhere and discover the rivals were much cheaper!!  >:( >:(
Live for today. Learn from yesterday.

alf

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Re: Alledged damaging the brand investigation
« Reply #20 on: 06-09-18, 06:01PM »
I'd imagine it'll fall under "bringing the company into disrepute".

Though if we take the post at face value, it's a highly dubious case of bringing the company into disrepute.

If the person said something like, "tesco is s***, I don't shop here and neither should you", it would be a different story.

As for freedom of speech, its none existent in the UK.  Even if it was, it's their to protect you from government retaliation, not from a private company, and certainty not when you're on company time on company premises.

lackofinterest

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Re: Alledged damaging the brand investigation
« Reply #21 on: 06-09-18, 06:22PM »
bringing the company into disrepute!! don't make me laugh. they manage to do that themselves without our help, i.e defrauding profit figures, ripping off suppliers, etc, etc. ar**h*les >:(

alf

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Re: Alledged damaging the brand investigation
« Reply #22 on: 06-09-18, 06:30PM »
And what?

You think any business will tolerate staff bad mouthing the company particularly whilst on company time.

Assuming that's the case of course, otherwise as I said, the investigation is pretty questionable.

lackofinterest

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Re: Alledged damaging the brand investigation
« Reply #23 on: 06-09-18, 06:41PM »
telling somebody you don't shop at tosco is not bad mouthing the company. telling somebody why you don't shop at tosco is just telling the truth. if they don't like the truth then f*** em, dishonest hypocrites. if tosco treated their staff with more respect i might shop there but in the current climate i would rather spend my money elsewhere  >:D
« Last Edit: 06-09-18, 06:49PM by lackofinterest »

lackofinterest

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Re: Alledged damaging the brand investigation
« Reply #24 on: 06-09-18, 06:44PM »
WHAT!!!! Why on earth do we suddenly have to watch what we say??? What happened to "bring your personality to work, speak to customers as your friends, everyone has a right to a voice" etc....etc....

Where is this "damaging the brand" loyalty written in the policies?? I for one have never signed anything to say I agree to give up my democratic right for free speech, never to give an opinion or personal preference when asked, and I never signed an oath of allegiance to tesco to only promote their products whilst wearing the uniform. I shop in rival supermarkets wearing the tesco uniform, I advise customers where they can buy a product we no longer stock. That to me is putting the customer first. Not some nodding dog, saying no we don't sell it, because Dave Lewis stripped the choices to bare minimum which forced our loyal customers to go shop elsewhere and discover the rivals were much cheaper!!  >:( >:(
:thumbup: couldn't have put it better myself ;)