I may be slow on the uptake here but it's worth mentioning I think .Are others aware that "The lets talk" process as implied by policy suggests it should be bi-directional, it is not just from management to level 1 it can be FROM level work level 1 to Management, the policy lists scenariosI.e. To mediate between you and colleagues.To resolve your concerns informally.Under utilised policy by work level 1?Obviously Grievence level expects the informal approach to be a first step. Yet quite often such informality lacks proof it has been explored. Could the use of "let's talk forms" directed upwards give some trail of informality?The policy does clearly suggest the use of "lets talk" at all levels to informally resolve concerns.
I wouldn't call it a meeting really. If your Line manager speaks to you about an issue the "Lets talk" form is just a written record the conversation took place and any next steps that were agreed. I've done a few myself.If they are conducting an investigation then its not a "Lets talk" it's part of the disciplinary process and all the usual safe guards would then apply.
Let's talk should be used to document any discussion in-store where you wish a record to be kept. When it was introduced it was specifically said they can be used in CA - Manager meetings as well as the other way round. It was even suggested they could be used to record praise for jobs well done or good customer feedback.In terms of outcomes they can be used to show a issue has Been highlighted to a individual before it is escalated; however it must be within a reasonable time frame to the let's talk.
Does it need the formality of a "Lets Talk" process for colleagues to tell each other this kind of thing? We do not work in a Trappist monastery.