Author Topic: Crazy Substitutions (Read 37636 times)

Anne · « **Reply #50 on:** 11-08-13, 10:58AM »

Just to clear up any confusion in this, it's pull ups/easy ups and pyjama nappies that are gender specific, not the standard type.

PixieWixie · « **Reply #51 on:** 11-08-13, 03:39PM »

Oops. I best check on my next shop then!

gomezz · « **Reply #52 on:** 11-08-13, 05:51PM »

Would I be right in thinking this is a cost saving measure by the manufacturers by using less of the absorbent lining?

B.O.B · « **Reply #53 on:** 20-08-13, 09:36PM »

Another good one this week...

Customer ordered a 12v electric pump - the substitute offered was... a set of jump leads.

20years · « **Reply #54 on:** 27-08-13, 09:21PM »

The funniest one I heard was a friend had a dozen large eggs ordered, her sub was 12 Cadbury cream eggs. To make it worse she is a slimming group consultant.

Tesco bird · « **Reply #55 on:** 27-08-13, 09:30PM »

Mmmmm chocolate omelette. Sounds cracking.

pretendicare · « **Reply #56 on:** 27-12-13, 06:58PM »

Had one customer that received a pack of condoms instead of a pregnancy test.......might be a bit too late for that now, lucky she saw the funny side!

B.O.B · « **Reply #57 on:** 10-01-14, 10:49PM »

Here's a good one for you... customer ordered fish sauce - substitute offered was... coconut milk.
No - I can't work it out either...!!

pendulum · « **Reply #58 on:** 11-01-14, 08:11PM »

I've had tinned sardines subbed for "free from" chocolate chip cookies.

It took me a few seconds before I realised the connection... they are next to each other on the shelf.

Almost certainly a new picker has been rushing and simply done the quickest sub he/she possibly could.

pip2603 · « **Reply #59 on:** 11-01-14, 09:10PM »

Mine was ordered 2 profriterole stacks and received 4 chocolate eclairs, going to feed 9 people on that , not lol

hesketh · « **Reply #60 on:** 12-01-14, 07:53AM »

Quote from: B.O.B on 10-01-14, 10:49PM

Here's a good one for you... customer ordered fish sauce - substitute offered was... coconut milk.
No - I can't work it out either...!!

Both essential for a Thai curry?

B.O.B · « **Reply #61 on:** 13-01-14, 10:07PM »

Got a real corker for you today - I have NO idea how this one got through.

Customer ordered 2x 100 packs of Raffles cigarettes.
Substitution offered was...

2 books of raffle TICKETS.

I kid you not...!!

penguin · « **Reply #62 on:** 13-01-14, 11:27PM »

B.O.B,

Do you mean this is what the system said to do or is this what a member of staff picked and sent out. I have never worked with dot com so am a bit in the dark about it all.

B.O.B · « **Reply #63 on:** 14-01-14, 09:32PM »

I'm not quite sure how it happened, penguin - I just saw the receipt and thought "You've GOT to be joking...!!"

The Mrs · « **Reply #64 on:** 13-09-14, 12:17AM »

Octopus for bread

http://www.mirror.co.uk/news/weird-news/tesco-replace-customers-bread-ordered-4208890

Nomad · « **Reply #65 on:** 13-09-14, 08:54AM »

Obviously thought the customer was a sucker

penguin · « **Reply #66 on:** 13-09-14, 10:58AM »

What on earth went through someone's head when thinking an octopus would be a good alternative to bread, sometimes you really could not make it up could you.

Eddie Clarke · « **Reply #67 on:** 13-09-14, 07:22PM »

Someone should be asking why the customer was shorted 3 rainbow trout instead of wasting time frigging about on Twitter. Bog standard line trout, out of stock, specialist line octopus in stock. A tiny example why the company is struggling.

slungmyhoook · « **Reply #68 on:** 13-09-14, 10:33PM »

This is typical
Of the level of intelligence of many of the pickers. Total idiots.

gomezz · « **Reply #69 on:** 14-09-14, 08:16AM »

No necessarily. Could be down to poor training provided by the manager or the pressure of meeting an unreasonably high pick rate.

helpme · « **Reply #70 on:** 14-09-14, 10:07AM »

Raspberry hair conditioner substituted with raspberry flavoured condoms

slungmyhoook · « **Reply #71 on:** 14-09-14, 04:52PM »

How goofy does someone have to be in that they need training to pick an alternative type of product? Customer orders baked beans... Erm let's think.... Well what would I buy if they had ran out of the beans I normally buy? Erm... A different brand perhaps! Blimey it's a job a trained chimp could do.

mexicopete · « **Reply #72 on:** 14-09-14, 05:40PM »

Slungmyhook,if only it were that simple.When Dot.com are shortstaffed anybody and I mean anybody can be asked to support them.Most who help have not got a clue as to what they should be giving customers when a substitution occurs.The hand held scanners tell them to give the customers all sorts of weird and wonderful things if they have ordered them with a previous order common sense does not come into the equation according to the computer.

tumshie · « **Reply #73 on:** 14-09-14, 05:53PM »

I don't know anything about picking for dotcom, so I'm just wondering - does the picker know what the customer has originally asked for, or do they just get told the substitution? and do they have to pick the substitution given by the computer, or can they decide to pick something sensible?

mexicopete · « **Reply #74 on:** 14-09-14, 07:08PM »

The picker does know what was originally asked for tumshie,and the experienced pickers would override the system and pick something similar to what was ordered.Unfortunately most of the people who are told to support Dot.com are not in the least experienced and have had no training at all on how to do the job,This results in loads of customer complaints.

Recent

Author Topic: Crazy Substitutions (Read 37636 times)

Anne

PixieWixie

pretendicare

pip2603

Eddie Clarke

slungmyhoook

slungmyhoook