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Very Little Helps => Stores => Topic started by: Miremare on 06-11-19, 09:47PM

Title: team managers 80% floor 20% on dept
Post by: Miremare on 06-11-19, 09:47PM
I've been away from Tesco for a few weeks, on my return I've been told that team managers are supposed to do 20% of their time on their dept and 80% of their time helping fill grocery etc helping on floor.

Any ideas where this has come from, is there any paperwork or communication to explain this  :question:

Many thanks.
Title: Re: team managers 80% floor 20% on dept
Post by: Long gone on 06-11-19, 11:02PM
Global Moderator Comment Please do not quote immediately prior post(s).

Daily routine for managers - come in , sit down, have a meeting, have a break after meeting, have another meeting , dinner....tidy up.....go home.
Title: Re: team managers 80% floor 20% on dept
Post by: lucgeo on 07-11-19, 07:18AM
It's now silly season...and obviously you're short on shopfloor staff, so therefore get it clarified, if SM states that's what they expect, log your time...make a note of your daily tasks, and once you've hit 20%, just go fill and leave the rest of your tasks unfinished.

You have prioritised and managed your 20% dept time, and then spent your remaining 80% on shopfloor. If you're on the shopfloor and you hit 80% walk away.
Title: Re: team managers 80% floor 20% on dept
Post by: DJL on 07-11-19, 08:08AM
What nonsense, I’m assuming this has been directed by your store manager?

Does this apply to all managers or just the Replen ones?  So if you are say, a checkout manager, you are in to fill grocery rather than support your team deliver queues and customer service kpis, or if you a counters manager, again you have to help fill rather than support your team grow sales and have great looking product displays!

This is total Bull!!
Title: Re: team managers 80% floor 20% on dept
Post by: NightAndDay on 07-11-19, 08:12AM
A manager can't justify his disparate increase in salary if 80% of his role is doing the same job as a ca.
Title: Re: team managers 80% floor 20% on dept
Post by: DJL on 07-11-19, 08:13AM
It is 20% managing paperwork ect, 80% in dept working with your team!
Title: Re: team managers 80% floor 20% on dept
Post by: rayinski on 07-11-19, 01:14PM
In my store (metro),

The shopfloor managers were doing this before the recent changes, unless doing an investigation or activity that required them to be off the floor longer than that. Maybe my store is one of the better ones in that regard?
Title: Re: team managers 80% floor 20% on dept
Post by: NightAndDay on 07-11-19, 01:15PM
Working with your team sounds a lot like doing the same job they're doing. Unless you think standing behind them timing them is a managerial role worthy of a higher levelbof competence.
Title: Re: team managers 80% floor 20% on dept
Post by: darklighter on 07-11-19, 01:58PM
So, for a 9hr shift it is 1.5hrs paperwork, 6hrs helping on the shop floor assuming they are entitled to the same breaks as a c.a?

How does this justify the salary?
Title: Re: team managers 80% floor 20% on dept
Post by: Tossgo on 07-11-19, 06:11PM
Does this include the 30min breakfast? 1 1/4 lunch and 30 min tea break they all take?  :thumbup:
Title: Re: team managers 80% floor 20% on dept
Post by: Miremare on 07-11-19, 07:07PM
I've come back from a lifestyle break.

on return lots has happened , counters re structure, stock control re structure.

we have 5 managers that have left and there has been a re shuffle and advertisement of jobs.

when the updates were given to me by the store manager, I was told that each week you should only be spending 20% of your time on your dept then the remaining 80% in the store supporting.

sometimes these are store rules , I was just interested to see if it was a company roll out id missed .
Title: Re: team managers 80% floor 20% on dept
Post by: DJL on 07-11-19, 08:19PM
So basically doing somebody else’s job then!

I would say that this may be an attempt to influence your working day, and that an issue may be affecting the Replen of the store, but as per my point above, if you are a dept manager you should be in that dept, not going elsewhere!

What would be the outcome should there be an issue in your dept?  You have no time to find root cause and resolve because you are not in the dept!  How they can justify this is a farce!
There will be times that everyone needs to help out but this should be the exception not the rule!  Your team would expect you to support and coach them, and in line with current management techniques, that should be the case, not going to do something out with your daily accountabilities.
Title: Re: team managers 80% floor 20% on dept
Post by: Miremare on 08-11-19, 09:58AM
in August 2017 when we went nights to days, the shop has been filled 4 times properly since then.  Grocery replen have 4-5 people per twilight to fill an extra, fresh fair no better, fresh deliveries promised for 9pm at night turn up at 6am in the morning.

Managers are leaving by the week, when I returned, I thought someone had died, the atmosphere in the shop is terrible, but what can you do.  We had a sd visit this week.  I've never seen so many people in the store the night before for the visit, shame this isn't done for the customers.

My original post was to see if this is a corporate steer or a store issue.
Title: Re: team managers 80% floor 20% on dept
Post by: Cleaner1 on 08-11-19, 11:29AM
I don't see why managers would leave when they are getting £15 an hour for unskilled labour.
Title: Re: team managers 80% floor 20% on dept
Post by: madness on 08-11-19, 12:14PM
If its such an easy job and the paycheque paved with gold why don't you do it?
Title: Re: team managers 80% floor 20% on dept
Post by: NightAndDay on 08-11-19, 01:05PM
Supply and demand, there's thousands of people that would do it but a handful of positions (and diminishing with all the restructurings that are happening).
Title: Re: team managers 80% floor 20% on dept
Post by: Long gone on 08-11-19, 01:41PM
If its such an easy job and the paycheque paved with gold why don't you do it?

Management is an easy job, I’ve done it. Not hard at all
Title: Re: team managers 80% floor 20% on dept
Post by: Nowanexmgr on 08-11-19, 03:35PM
And yet you're now a lowly GA in Tesco and so deeply fulfilled in life you have to come on an anonymous website and criticise your betters.

Marvellous stuff. Keep it up my friend, you're making my dinner hour and that of my manager pals fantastically entertaining.

I love this site, it's brilliant fun.
Title: Re: team managers 80% floor 20% on dept
Post by: NightAndDay on 08-11-19, 03:55PM
I've gone from "lowly GA" to Shift Leader to senior government consultant. Tesco recruitment, promotion and development strategy is failing them by looking at the state of all the Express stores and who they have as SM as well as their significant decline in market share.
Title: Re: team managers 80% floor 20% on dept
Post by: madness on 08-11-19, 04:04PM
Jesus there is only one thing worse than a "useless tesco manager" and that's someone who works for the government!  ;D
Title: Re: team managers 80% floor 20% on dept
Post by: Long gone on 08-11-19, 04:18PM
And yet you're now a lowly GA in Tesco and so deeply fulfilled in life you have to come on an anonymous website and criticise your betters.

Marvellous stuff. Keep it up my friend, you're making my dinner hour and that of my manager pals fantastically entertaining.

I love this site, it's brilliant fun.

I’m outta that shithole now and doing much better than any Tossco manager thanks  ;D
Title: Re: team managers 80% floor 20% on dept
Post by: Nowanexmgr on 08-11-19, 04:26PM
And yet the pull of Tesco is still strong enough to bring you in here to criticise your betters?

As I said, marvellous stuff.
Title: Re: team managers 80% floor 20% on dept
Post by: Nowanexmgr on 08-11-19, 04:28PM
I've gone from "lowly GA" to Shift Leader to senior government consultant. Tesco recruitment, promotion and development strategy is failing them by looking at the state of all the Express stores and who they have as SM as well as their significant decline in market share.

As I have said for years, the training and experience one receives working for Tesco  can help some Pepe get even better jobs in later life.

Well done to you of course. And also your ex managers. They made you what you are today.

Bravo sir.
Title: Re: team managers 80% floor 20% on dept
Post by: Nomad on 08-11-19, 04:33PM
'a lowly ga' 'criticise your betters' you can't get any more entertaining than that.

Back to the topic please.
Title: Re: team managers 80% floor 20% on dept
Post by: Long gone on 08-11-19, 05:11PM
Administrator Comment Back to topic.
Title: Re: team managers 80% floor 20% on dept
Post by: lucgeo on 08-11-19, 05:59PM
TUT TUT.....Nowanexmanger,

A better paid position does not make you anyone's better, and vice versa. Seriously, I thought you were "better" than that  :-X
Title: Re: team managers 80% floor 20% on dept
Post by: Redshoes on 09-11-19, 03:33AM
With new phones etc a manager is expected to spend less time in an office. I don't think there is anything in writing though about where the time needs to be spent. I have however seen in the new metro manager role pack that it states they should not fill shelves. It does list all new tasks and they are extensive.
Title: Re: team managers 80% floor 20% on dept
Post by: madness on 09-11-19, 11:39AM
The phones are useless for any real work. Yes you can look at figures etc but cant print anything off to show your team and half the time they lose connection.
Title: Re: team managers 80% floor 20% on dept
Post by: Cazcat on 09-11-19, 06:19PM
Maybe a bit of confusion with the new shift leaders job ?.In our store, a metro, they are told that 75% of their day has to be spent filling.
Title: Re: team managers 80% floor 20% on dept
Post by: Redshoes on 10-11-19, 11:04AM
Shift leaders are expected to fill and I think 75% has been mentioned. The manager role is what I was talking about. I forget the exact title of the new manager role in metro stores but it is up to them to ensure all aspects of the store are functioning, the job is huge and as such they need not to be filling, it is stated. The 25% that shift leaders have for admin side of role should be used on schedules, filling overtime, signing S&L books etc.
Title: Re: team managers 80% floor 20% on dept
Post by: NightAndDay on 10-11-19, 11:24AM
It seems there's a significant disparity in responsibilities between Express and Metro Shift Leaders, Shift Leaders are 90% of the time the duty manager in Express, the only position above them is Store Manager. In Metro it sounds like there's a further devolvement of responsibilities.
Title: Re: team managers 80% floor 20% on dept
Post by: TWD on 10-11-19, 11:58PM
I was a Team manager for 3 years, first nights then bakery. It's different in each store but in mine we were worked hard by lead team, who subsequently did next to nothing. Turnover was a joke, and it was without a doubt the worst job I've done, I actually enjoyed working for Tesco as a CA and TL before that. Don't regret it though as it gave me some skills which helped me get the job I'm in now and appreciate how much better it is. Never looked back after leaving Tesco and retail in general, Public sector for the win.
Title: Re: team managers 80% floor 20% on dept
Post by: Mark calloway on 11-11-19, 12:07AM
One of our managers fills for 98% of his shift. Not bad money for filling shelves
Title: Re: team managers 80% floor 20% on dept
Post by: Redshoes on 11-11-19, 01:21PM
Grocery managers tend to fill a high percentage of shifts, won't be the same in all stores but the five I have worked in this has been the case. They are on shop floor, with team, spotting trade opportunities.
Same sort of thing with fresh.
Stock/admin have a higher level of desk work to be done.
Services and checkouts would probably support the front end more than shop floor.
I notice that the new structure in metro stores is divided up into Replenishment, admin and service. This is interesting and could it be a hint of where things are going in the future?