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Very Little Helps => Stores => Topic started by: Charlie1234 on 18-08-19, 11:51AM

Title: Job Description
Post by: Charlie1234 on 18-08-19, 11:51AM
Hello,

Recently colleagues in our store have been asked to do jobs outside of our usual day to day roles. For example staff being asked to stand on kick stools and clean the outside front of store windows, to go up on ladders and clean guttering and to weed the outside of our petrol station.

I’m just wondering where we stand in regards to this and are you able to refuse to do these jobs?

Thankyou in advance.
Title: Re: Job Description
Post by: checkoutmonkey on 18-08-19, 12:26PM
If I were in that position I would be requesting to see a risk assessment, and asking for the correct protective clothing etc. Also any equipment they’re asking you to use you should be trained how to operate and this should be on your training record card. I personally would be refusing until all those things were done
Title: Re: Job Description
Post by: NightAndDay on 18-08-19, 01:14PM
It sounds like your manager is stretching the required responsibilities of the customer assistant role, I would request to see the ca role pack to see if it contains any of the duties mentioned as some of the duties described definitely falls into the role of window cleaner and maintenance.
Title: Re: Job Description
Post by: King1999 on 18-08-19, 01:58PM
Hello,

Recently colleagues in our store have been asked to do jobs outside of our usual day to day roles. For example staff being asked to stand on kick stools and clean the outside front of store windows, to go up on ladders and clean guttering and to weed the outside of our petrol station.

I’m just wondering where we stand in regards to this and are you able to refuse to do these jobs?

Thankyou in advance.

Refuse....bloody p**s take.
Title: Re: Job Description
Post by: Charlie1234 on 18-08-19, 02:09PM
Hello,

Recently colleagues in our store have been asked to do jobs outside of our usual day to day roles. For example staff being asked to stand on kick stools and clean the outside front of store windows, to go up on ladders and clean guttering and to weed the outside of our petrol station.

I’m just wondering where we stand in regards to this and are you able to refuse to do these jobs?

Thankyou in advance.

Refuse....bloody p**s take.

It’s just where you stand doing so.. if you even stand a chance in refusing.. but I completely agree.
Title: Re: Job Description
Post by: King1999 on 18-08-19, 02:24PM
Windows contractors......ladder work no.......weeding contractors.......cleaners at a push for Windows......sounds like he needs a few grievances putting in against him......all maintenance not a ca job.
Title: Re: Job Description
Post by: Mr ford on 18-08-19, 02:50PM
Same at out store. Weeding, cleaning the signs, the list goes on.
Title: Re: Job Description
Post by: lucgeo on 18-08-19, 03:34PM
If I were in that position I would be requesting to see a risk assessment, and asking for the correct protective clothing etc. Also any equipment they’re asking you to use you should be trained how to operate and this should be on your training record card. I personally would be refusing until all those things were done

The above, all of which I used to defend a colleague who "refused a reasonable request" I also questioned which department manager was responsible for the training, health and safety and welfare of the colleague, whilst performing these duties, and department specific? Also, as some outer areas are on local authority land, (as with most Tesco's) was the colleague insured to be doing these tasks, as they would be classed as trespassing, voiding any claim for personal injury.
Title: Re: Job Description
Post by: taliahad on 18-08-19, 04:44PM
We too have been asked to do these tasks, as well as litter pick and this request did not go down well.  They want so much and offer so little and so many staff are leaving because of it. 
Title: Re: Job Description
Post by: Cleaner1 on 18-08-19, 08:58PM
Hello,

Recently colleagues in our store have been asked to do jobs outside of our usual day to day roles. For example staff being asked to stand on kick stools and clean the outside front of store windows, to go up on ladders and clean guttering and to weed the outside of our petrol station.

I’m just wondering where we stand in regards to this and are you able to refuse to do these jobs?

Thankyou in advance.

Refuse....bloody p**s take.

I'd gladly f off to  the petrol staton and do some weeding saves you being instore with a bunch of morons
Title: Re: Job Description
Post by: spike_pkh on 19-08-19, 12:11AM
Is there actually training to stand on a kick stool.. if so i weep for our current generation that they need training for that
Title: Re: Job Description
Post by: Welshie on 19-08-19, 01:21AM
Many years ago we use to joke with new starts that they couldnt use their box cutter until theyd had their training on it . Sadly now this might be true
Title: Re: Job Description
Post by: Mr Gyoza on 19-08-19, 01:46AM
Have the same issue in my store. CA's popping off the till when it's quiet to bring up weeds with a fork outside the shop. SM spends more time in B&Q buying little pots of paint  so staff can go around covering up where fixtures and shelves are knackered.

I can't even be mad about it, it's so stupid it's funny.  ;D
Title: Re: Job Description
Post by: lucgeo on 19-08-19, 07:38AM
Is there actually training to stand on a kick stool.. if so i weep for our current generation that they need training for that

It's for what purpose the kick stool is being used, and whether suitable for said task, as you well know! And you would weep, if you received an injury, which may leave you incapable of working, to be informed that Tesco won't pay you owt, as you weren't using the correct tools for the job, wearing the correct PPE or shouldn't have been in that area!!

Some old colleagues are still waiting 3 years or more since injured, doing their specified role following correct procedures, and Tesco are hindering every move hoping they'll give up!! So what chance do you think these guys would have  :-X
Title: Re: Job Description
Post by: lucgeo on 19-08-19, 07:45AM
Have the same issue in my store. CA's popping off the till when it's quiet to bring up weeds with a fork outside the shop. SM spends more time in B&Q buying little pots of paint  so staff can go around covering up where fixtures and shelves are knackered.

I can't even be mad about it, it's so stupid it's funny.  ;D

Ooo and I'd have a friend, conveniently passing and recording to put on YouTube. The mighty Tesco have workers weeding with forks, times must be bad!!
Title: Re: Job Description
Post by: kaled78 on 19-08-19, 06:33PM
we too were told we have to weed the car park and back yard,they can't afford proper tools to do it,we only have blue merchandising gloves and a couple of left over snow shovels
Title: Re: Job Description
Post by: lucgeo on 19-08-19, 06:48PM
Where's your H&S rep in all this??

Seriously, I would shame Tesco on YouTube, get your mates to video it and download as an amazed customer  ;)
Title: Re: Job Description
Post by: lackofinterest on 20-08-19, 02:02AM
we too were told we have to weed the car park and back yard,they can't afford proper tools to do it,we only have blue merchandising gloves and a couple of left over snow shovels
"can't afford"  :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D
Title: Re: Job Description
Post by: lucgeo on 20-08-19, 08:38AM
If it was a regular request being asked ( told, bullied ) to go weeding, I would get me a sealed hypodermic needle in readiness.

Within ten minutes of weeding, I would walk into that store, and sit down on the first seat available, in full view of the customers, with the needle sticking out of my hand/ leg and demand the immediate attention of the first aider, H&S rep, manager who sent me out there and the duty manager.

See the colour drain from the management, as the H&S rep records the accident report, and wait for the brown stuff to hit the fan!
Title: Re: Job Description
Post by: NightAndDay on 20-08-19, 11:29AM
we too were told we have to weed the car park and back yard,they can't afford proper tools to do it,we only have blue merchandising gloves and a couple of left over snow shovels
"can't afford"  :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D :D

There is significant risk of cross-contamination and contamination by doing this task. As a worker who deals with the handling of raw and cooked products you have a H&S obligation to inform your manager of the risk and request a H&S assessment.
Title: Re: Job Description
Post by: kaled78 on 21-08-19, 08:48PM
the backdoor boys were told today they have to wash the green slime off the outside of the fire exit doors into the yard,this has not been done since the store was built over 30 years ago,not sure why it has suddenly become an issue now?
Title: Re: Job Description
Post by: Siwel123 on 21-08-19, 10:17PM
Probably because of the cleanest store competition, where the grand prize for being the cleanest in your group is I believe a 50 pound voucher for the whole store combined.
Title: Re: Job Description
Post by: GregorSinclair on 31-08-19, 10:41PM
Hello

Currently looking to transfer over to some positions over in Glasgow and a lot of the current job postings have "customer assistant SO" as their title and was curious if anyone knew what the SO stands for. Cant get my head around it.

Regards

Gregor
Title: Re: Job Description
Post by: LittleMiss on 13-09-19, 02:15PM
Job roles 🤔. Our community champion has had her hours taken off her (lack of hours and department move.
Which now means community for donations etc are down to other colleagues who work on customer service desk...
can we refuse to do this as not in our job description.
Title: Re: Job Description
Post by: StinkyPoo on 13-09-19, 04:07PM
I'd rather weed outside than work in the dirty germ ridden shop! The canteen looks like a laboratory growing fungal spores and bacteria! The whole company has gone downhill big time.
Title: Re: Job Description
Post by: Redshoes on 14-09-19, 11:23AM
Job roles 🤔. Our community champion has had her hours taken off her (lack of hours and department move.
Which now means community for donations etc are down to other colleagues who work on customer service desk...
can we refuse to do this as not in our job description.

Hours for community depends on store size but falls under "off till activity" on the tablet and should be coded as such through wages. Letters have to be written in reply to requests, trackers have to be kept at audit level. Filling in the tracker can be done at the desk but unles you are double manned and know how to get on to the system to write letters you are not able to do so. Letters from groups need to be on headed paper so a large amount of request come down via email now. You need access to that too. If you are unable to do this you need to feed this back. Community is part of the big six score so it needs to be handled correctly or will quickly go red. There is a whole training pack, it's not just a matter of handing out gift cards or goods. Like anything, you should not be asked to do anything you are not trained for, and if it goes wrong you are not responsible as not trained. If your store wants to hand over one measure of the big 6 to untrained and unwilling colleagues they will very soon find out it was not a good idea.
Title: Re: Job Description
Post by: lucgeo on 14-09-19, 11:28AM
Is the community champion job code under the checkout job code umbrella  8-)
Title: Re: Job Description
Post by: Redshoes on 14-09-19, 11:32AM
Yes, it's under "off till activity" so team support.
Title: Re: Job Description
Post by: LittleMiss on 14-09-19, 09:05PM
Thanks for information on community.. nice to know where we stand on this. Next time we get asked to do a donation or raffle prizes you can imagine what will be said 🤣🤣 sorry not   trained. Go find some other sucker instead. Lmao
Title: Re: Job Description
Post by: Redshoes on 15-09-19, 09:40AM
Just be aware, nobody knows how to do something until they are trained. Training can be arranged.
Title: Re: Job Description
Post by: Mickymouse1962 on 16-09-19, 09:10AM
At our store they use anybody to cover security while on holiday or sick no training no idea what to do even cover breaks
Title: Re: Job Description
Post by: NightAndDay on 16-09-19, 10:36AM
Very dodgy thing to do, security guards either need an SIA license or received the relevent security training (which enables Tesco in house security guards to not require an SIA license). If the person covering has neither of these, potential massive fines could result.
Title: Re: Job Description
Post by: whatajoke2019 on 16-09-19, 10:44PM
And they'd have no qualms in throwing those colleagues under the bus if they challenge any shoplifters and end up injured as a result.
Title: Re: Job Description
Post by: NightAndDay on 16-09-19, 11:32PM
If the colleague was put in such a position without any training and gets sacked for it, the company would be liable for unfair dismissal as well as fines from possible H+S breaches.
Title: Re: Job Description
Post by: Checkout wonder on 18-09-19, 08:21PM
Hi what are people’s thoughts on handing out customer comment cards for WOWs
We are told we have to hand them out as it’s in our job description and if we don’t we would be getting a let’s talk 🤨
It’s quite hard to constantly give cards out when customers don’t really want them especially when your not working on the checkouts .
And when we do give them out we never get a response one colleague handed about 30 cards out in a 9 hour shift and not one WOW .
Title: Re: Job Description
Post by: breadman on 18-09-19, 08:50PM
This really grinds my gears having to give a card to customers to say how great your service was.I am not comfortable at all giving them out.Wish some managers would realise how embarrassing this is for staff.
Title: Re: Job Description
Post by: NightAndDay on 18-09-19, 09:31PM
Giving out the cards is manifestly pointless, the only system Tesco has in place to prevent disingenuous reviews is ip address detection, you can easily get all your CAs to post glowing self reviews every month and utilise some public IP address shenanigans to bypass the IP detection and get your store the best customer viewpoint rating in the country.
Title: Re: Job Description
Post by: whatajoke2019 on 18-09-19, 11:41PM
If people wanted to feedback about customer service I am sure they would, if they wanted to, because it is embarrassing and a waste of paper to boot.

Wage slip? It's not cost effective, so it's going online and we don't care if you get locked out  ;).

Poxy piece of paper that 99% of people will throw away without a second glance? Sure, go ahead  :D
Title: Re: Job Description
Post by: takethemoneyandrun on 19-09-19, 04:24AM
This really grinds my gears having to give a card to customers to say how great your service was.I am not comfortable at all giving them out.Wish some managers would realise how embarrassing this is for staff.
I've never given one out...😁😁😁
Title: Re: Job Description
Post by: King1999 on 19-09-19, 06:46AM
Never given one out either I’m not a PR for Tosco ...... I’m not paid to polish a t*rd.
Title: Re: Job Description
Post by: lucgeo on 19-09-19, 09:55AM
Cannot believe they are still pushing these WOW's...it's embarrassing both for the colleagues and the customers. My store manager was shoving them under customers noses constantly, it was uncomfortable to watch.

The constant recognition of feedback on the notice board was mainly for managers, or customer facing roles such as CSD. Clues in the title there, so getting recognition for doing their job! We did all take in turn once to write in, as customers, commending each other, never got any feedback, nor from genuine customers who said they'd given us good feedback, from the SM who wasn't fond of our team. Newer colleagues used to get anxious, as they had been told they must hand out a certain amount a day, we just used to take that amount from them, so they could honestly say they'd handed them out  ;)

I never handed any out, don't think any of us stockies / merchs were given any, as we were apparently renowned for being, old, miserable and difficult to manage?? Yet our work was always up to spec, we were always green, and left to get on with constantly doing a good job.
There was one occasion when our manager, under the instructions of the SM, tried to mark us down in our reviews for not receiving any WOW's. The PM soon put the SM right!
Title: Re: Job Description
Post by: lucgeo on 19-09-19, 10:08AM
This really grinds my gears having to give a card to customers to say how great your service was.I am not comfortable at all giving them out.Wish some managers would realise how embarrassing this is for staff.

There was always an understanding, when they started having checkouts ask the numerous questions, in the new wave of bringing latest offers and depts such as Tesco banking, to the attention of the customer, that they should only ask in a way which was comfortable to operator. If the operators didn't feel confident or comfortable, then they weren't pulled up on it!!
Title: Re: Job Description
Post by: Pinky77 on 19-09-19, 12:35PM
I don't think anyone should have a let's talk for not handing them out though, as long as your working to the best of your abilities.
I don't understand why it would be a let's talk.
Is it really in our job description?