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Very Little Helps => All departments => Topic started by: r3tailworker on 08-08-19, 07:07PM

Title: Front End TL Investigation with no Let’s Talks
Post by: r3tailworker on 08-08-19, 07:07PM
Today I got a letter in my tray saying I need to go to investigation for not achieving Service Check KPIs. As far as I was aware, I had to be given at least 2 Let’s Talks before I could be placed under investigation. Is this no longer the case?
Title: Re: Front End TL Investigation with no Let’s Talks
Post by: NightAndDay on 08-08-19, 07:15PM
Last I checked anything related to performance must be dealt with through lets talks (after an investigation has taken place) and then after 2 lets talks an investigation that would lead to an SYP plan.

Title: Re: Front End TL Investigation with no Let’s Talks
Post by: Anomalies on 09-08-19, 12:24AM
A formal investigation is step 4 of performance management, they need to complete the first 3 steps with you as per the guide before going to a formal investigation meeting.

Please refer to the attached for the most recent Syp guide
Title: Re: Front End TL Investigation with no Let’s Talks
Post by: lucgeo on 09-08-19, 03:31PM
If it was left attended in your tray, and not handed to you, how come you didn't just lose it?