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Very Little Helps => Stores => Topic started by: checkoutmonkey on 07-07-19, 10:40PM

Title: Team Support: Superstore vs Extra
Post by: checkoutmonkey on 07-07-19, 10:40PM
Hi all, I’m currently a Front End Team Support in a smallish superstore but have recently been offered a transfer to the same position in an Extra. I know that this probably varies wildly by store but in general are there any changes that I can expect by changing format. In my current store staffing is pretty minimum which means that I’m spending the majority of my shifts running the line by myself and my manager handles pretty much everything else to do with running the department.

I know that in theory TS is supposed to be a bit more involved with the admin side of things, and I’m thinking that moving to a larger store will mean my role involves more of this and less running around replacing spilled milk. Are there any Extra TS on this site who can let me know what their job is like day to day? Are there GAs that are primarily runners so that we can focus on the other aspects of the job? Or can I expect to carry on essentially being paid £2 an hour more to stand with a headset on sending people on their break?
Title: Re: Team Support: Superstore vs Extra
Post by: londoner83 on 08-07-19, 05:34AM
Think you are in for a disappointment if you expect the role to be different in Extras. The TS in mine pretty much send people to break, run the line and replace split milk.....
Title: Re: Team Support: Superstore vs Extra
Post by: Nattienat on 08-07-19, 09:23PM
Same in our store , dont forget about the new knives sale , you got to get them too . No GA's are allowed to do that . All I say is get your self a great pair of shoes . Your gonnin need them .
Title: Re: Team Support: Superstore vs Extra
Post by: checkoutmonkey on 08-07-19, 09:46PM
Ughhh well I’m disappointed but hardly surprised. Guess I’m destined to forever be doing nothing more than unlocking detaggers and begging for service calls  ;D

Yeah the new knives thing is already a tremendous pain in the ass
Title: Re: Team Support: Superstore vs Extra
Post by: madness on 08-07-19, 09:50PM
in my opinion you should be training new starts, upskilling people on self service exceptions, overtime management, and some holidays.
Title: Re: Team Support: Superstore vs Extra
Post by: mieles on 08-07-19, 09:56PM
I go around the store begging people to do overtime ,update tablet, get RTW done. Run my ass off to pass IDQ do put backs, waste etc and constantly look at the next days potential problems

Title: Re: Team Support: Superstore vs Extra
Post by: NightAndDay on 08-07-19, 10:18PM
As team support, there's no point in progressing to TM at the moment lol, dot com team support is already on more.
Title: Re: Team Support: Superstore vs Extra
Post by: checkoutmonkey on 09-07-19, 02:43AM
I go around the store begging people to do overtime ,update tablet, get RTW done. Run my ass off to pass IDQ do put backs, waste etc and constantly look at the next days potential problems

How have you found the tablet? We are about to start using ours and have heard very mixed messages
Title: Re: Team Support: Superstore vs Extra
Post by: mieles on 09-07-19, 09:15AM
The tablet is fine. Once you know the different screens ie breaks, attendance  and the main screen where you load the shifts on to the day. If you want to change a break time some times it wont alow it so just write that person and break time on a bit of paper.it also has the graph showing if you are over or under staffed. Just try to forget old shedular and move over to tablet. You will like it in the end
Title: Re: Team Support: Superstore vs Extra
Post by: willie2018 on 09-07-19, 06:30PM
In my dotcom team supports do rotas holidays deal with all the drivers problems and customers problems and much more every day is a new challenge in one way or another.
Title: Re: Team Support: Superstore vs Extra
Post by: NightAndDay on 09-07-19, 06:52PM
Sounds similar to what Shift Leaders do in Express. Except you're paid more.
Title: Re: Team Support: Superstore vs Extra
Post by: specialgravy on 14-07-19, 10:44PM
And don't have midnight call outs to break ins, have to open or close a shop, have to do audits, CIT collections etc etc... :D :-
Title: Re: Team Support: Superstore vs Extra
Post by: Aunt sally on 14-07-19, 11:43PM
T/support shift leaders get the same. Its only driver t/s who get more
Title: Re: Team Support: Superstore vs Extra
Post by: Prince of Darkness on 18-07-19, 03:41PM
There's a range of TS pay. TS in complex stores (Extras, not sure if all) are paid more than TS in Superstores.

I moved from Express to a SS and my pay didn't change, but I prefer spilt milk and detaggers to back door, CIT, stock control, one on one because the SM is a c**k, flipping between lates and earlies (never did a middle shift in three years), rotas changing every five minutes (SM a c**k again), alarm call-outs and a s*** load more that I miss even less.

Oh, and I get breaks now too.