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Very Little Helps => Stores => Topic started by: skyray on 15-05-19, 06:50AM

Title: Heating failures
Post by: skyray on 15-05-19, 06:50AM
Feel very sorry for customers and staff who have been forced to work/shop in very cold conditions for the past 3 weeks - having to wear heavy overcoats gloves and even woolly hats in an attempt to try and keep warm. Management not doing a lot other than indicate that to put in a new heating system would be too expensive😢😢Shameful to let staff suffer like this - especially those working long shifts with medical problems that  are aggravated by cold temps😰😰😰Anyone else had the same problems?
Title: Re: Heating failures
Post by: captain on 15-05-19, 09:42AM
We got told heating was on "summer settings" and couldn't be overridden
Bovine, I say!!!
Title: Re: Heating failures
Post by: Mr Grumpy on 16-05-19, 04:26PM
Matrix can override the summer or winter setting for the store if required.

Get your IST and SM on the case with the H&S rep if the store is uncomfortable to work in..

 :thumbup: :thumbup: :thumbup: :thumbup:
Title: Re: Heating failures
Post by: captain on 16-05-19, 04:56PM
Tried that, Mr grumpy

Same answer, sorry, summer settings

Total bovine
Title: Re: Heating failures
Post by: Fudge340 on 16-05-19, 05:28PM
We have had extra heaters fitted and this winter wasn’t too bad, the year before we all wore hats, gloves, coats and scarves, the temperature on the shop floor dropped to 3 degrees and we had to keep spraying the outdoor part of the heating system with di-iced. There answer was we don’t have the budget till next year. It was ridiculous
Title: Re: Heating failures
Post by: penguin on 16-05-19, 07:17PM
If you encounter a freezing store again next winter, just get a few people together to threaten a collective grievance under health and safety, two hours after a few people in our store did and heating was fixed, after being broken for around a month.
Title: Re: Heating failures
Post by: NightAndDay on 16-05-19, 09:17PM
We have had extra heaters fitted and this winter wasn’t too bad, the year before we all wore hats, gloves, coats and scarves, the temperature on the shop floor dropped to 3 degrees and we had to keep spraying the outdoor part of the heating system with di-iced. There answer was we don’t have the budget till next year. It was ridiculous

I'm 99% sure there's a health and safety law where employees have to be sent home when the work place temperature falls below or raises above a certain level.
Title: Re: Heating failures
Post by: skyray on 16-05-19, 09:51PM
Thanks everyone! It looks like getting H&S involved is the best way forward if the cold temps continue.
Title: Re: Heating failures
Post by: alf on 16-05-19, 09:54PM
Depends how extreme it is really.

There are laws on acceptable temperatures in the work place, but it’s literally defined as “reasonable”.

Though, HSE do recommend 16 degrees for an office environment, so the persons example of 3 degrees is clearly unreasonable.
Title: Re: Heating failures
Post by: NightAndDay on 16-05-19, 10:31PM
https://www.gov.uk/workplace-temperatures (https://www.gov.uk/workplace-temperatures)

"During working hours the temperature in all indoor workplaces must be reasonable.

There’s no law for minimum or maximum working temperatures, eg when it’s too cold or too hot to work.

However, guidance suggests a minimum of 16ºC or 13ºC if employees are doing physical work.

There’s no guidance for a maximum temperature limit.

Employers must stick to health and safety at work law, including:

keeping the temperature at a comfortable level providing clean and fresh air

Employees should talk to their employer if the workplace temperature isn’t comfortable."

No hard and fast rule here, but according to what's quoted, the manager is responsible for maintaining a comfortable workplace temperature, not sure on what an escalation procedure regarding this would look like though.

Title: Re: Heating failures
Post by: forrestgimp on 17-05-19, 06:07AM
If the temp drops too low then cold gear should be supplied the same as in a cold store.
Title: Re: Heating failures
Post by: Mr Grumpy on 17-05-19, 08:35AM
Group grievance under Health & Safety  :question: :question:

Stores CAN alter settings via Maxtrix  if the store is excessively too hot or cold.

Anything else your told is either they genuinely don't know, or are just giving you lip service...
Title: Re: Heating failures
Post by: GMLIVE on 30-05-19, 09:52AM
I work on Trollies in our tesco extra there should be 5 of us working on the 4 carparks some of the conditions we work in put a lot of newbies off they last a week in the winter time then quit which only leaves us 3 long serving old boys to do it through the winter time rain, snow, you mention it we tackle it, you get used to it though, the summer time is the only time we have a full crew.
Title: Re: Heating failures
Post by: lucgeo on 30-05-19, 10:31AM
Group grievance under Health & Safety  :question: :question:

Stores CAN alter settings via Maxtrix  if the store is excessively too hot or cold.

Anything else your told is either they genuinely don't know, or are just giving you lip service...

We had this one winter when the heating wasn't on and the store was freezing, to the point that the customers were walking out....usually it kicks in on November 1st...so before that date you get fobbed off with "waiting for a part". After constant complaints from the staff, constant fobbing off from the SM, our harassed health and safety rep served a H&S notice (section ?4? )  to the SM.

Now I'm not clear about what this section entails, but from the reaction of the SM, It's quite serious. Within 10 mins of it being served, the H&S rep was in the office and the SM's face was like thunder for the rest of the day. Heating was on next day.
Title: Re: Heating failures
Post by: Overworked1 on 30-05-19, 11:00AM
Work harder and you might break sweat.
Title: Re: Heating failures
Post by: lucgeo on 30-05-19, 02:41PM
Oh you sound like a manager  :-X
Title: Re: Heating failures
Post by: Expressdude2016 on 30-05-19, 10:26PM
We have had extra heaters fitted and this winter wasn’t too bad, the year before we all wore hats, gloves, coats and scarves, the temperature on the shop floor dropped to 3 degrees and we had to keep spraying the outdoor part of the heating system with di-iced. There answer was we don’t have the budget till next year. It was ridiculous

I'm 99% sure there's a health and safety law where employees have to be sent home when the work place temperature falls below or raises above a certain level.


Minimum temperatures is 16 degrees ( 13 if jobs physical ) there is no maximum temperature for working in the uk
Title: Re: Heating failures
Post by: lucgeo on 30-05-19, 10:59PM
No max temp, but drinks and rest periods should be offered if the heat is affecting you.