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Very Little Helps => Stores => Topic started by: VladPutin on 04-01-19, 10:49PM

Title: Stock levels
Post by: VladPutin on 04-01-19, 10:49PM
I'd like to think any structural change would include closing Centre and making everyone who, "works" - I use that word in it's loosest possible sense - there redundant. We are currently drowning in stock because these morons are too lazy and stupid to do their pathetic, worthless non-jobs correctly. One of the biggest mistakes Tesco ever made was centralising stock control. In the old days, Fresh Managers were allowed far more control over what stock came into their departments.

If Tesco needs to trim the fat, Centre should be the first to go under the knife. Won't happen, of course. Expecting the board to do the right thing is like expecting the government to deliver Brexit.
Title: Re: Stock levels
Post by: m360 on 04-01-19, 11:55PM
You do know any retailer does need a head office to run the business?

Would the stock appear without someone to buy it?

Would the checkouts run without someone to implement the IT?


Interesting theory that because your store has too much fresh stock, the person in charge of buying BWS, or the person running one of the IT systems, or someone in finance who organises payment of tax should lose their job?


Not saying I don’t agree with you that headcount could be reduced - this may indeed be in the pipework......
Title: Re: Stock levels
Post by: VladPutin on 05-01-19, 01:23PM
We managed to get the correct amount of stock into stores before Centre existed. Now, we're drowning in stock we can't sell because some idiots sitting on their fat backsides in a nice warm office somewhere are too incompetent to do the job they're(over)paid for.

Here's just some of today's highlights,

- 4 full cages of salad. In the first week of January. That includes two dozen cases of a single line of salad.

- 70 boxes of loose apples.

- 2 full dollies of carrots.

- 2 full dollies of Mushrooms. Again, one of them is made up of a single line.

- And a Partridge in a Pear Tree... 8-)

So yeah, whoever is responsible for this Omni-Shambles should lose their job. No redundancy, just kick them out. They can sell the Big Issue; that's obviously the limit of their abilities.
Title: Re: Stock levels
Post by: forrestgimp on 05-01-19, 03:57PM
I blame a lot of it on technology, this sort of stuff happened but normally it was c**k up by one of the stock control people and a one off but since we went to the computer deciding what we want it seems to be a daily thing.

Title: Re: Stock levels
Post by: lordadmiral on 06-01-19, 08:36AM
Same here. Few lines in bulk (produce). Few lines piling up in chillers/warehouse and few dozen lines not coming at all. Its bad, very bad. Too many lines missing and  too many being reduced to clear due short dates. I am wonder who is going to deal with it especially that overtime budget been slashed!.
Thursday morning 3Q financial results should be released  and i bet it wont anything amazing.
Title: Re: Stock levels
Post by: Witch69 on 06-01-19, 09:48AM
M360 do you think the stores who  still have a night shift will be next to go this year
Title: Re: Stock levels
Post by: lucgeo on 06-01-19, 09:52AM
Indeed the produce ordering seems to have gone awry over the last six months or so. Bagged up produce free to staff on numerous occasions, many thanks to that person who cocked up ;)
Title: Re: Stock levels
Post by: OvaSees on 06-01-19, 01:06PM
I blame a lot of it on technology, this sort of stuff happened but normally it was c**k up by one of the stock control people and a one off but since we went to the computer deciding what we want it seems to be a daily thing.
To err is human - to screw things up completely requires a computer ;)
Title: Re: Stock levels
Post by: madness on 06-01-19, 02:38PM
Produce levels are a mess right now. People talk about healthy eating after new years but so few do it you do not need a cage of broccoli, peppers and 6 different types of salad on offer.
Title: Re: Stock levels
Post by: Hammer10 on 06-01-19, 03:03PM
I think they forgot to turn off the Xmas settings also no one has any money left after Xmas to stock up I don’t know about anyone else I only buy what I need which is about half what I was buying way before Xmas.
Title: Re: Stock levels
Post by: Nomad on 06-01-19, 03:50PM
To err is human - to screw things up completely requires a computer ;)

Love it  ;D
Title: Re: Stock levels
Post by: alf on 06-01-19, 06:50PM
Garbage in, garbage out.
Title: Re: Stock levels
Post by: penguin on 06-01-19, 07:04PM
Computer will only order what it is pre programmed to do, depending on the information fed into it. Despite what some people assume it does not randomly send in huge amounts of mushrooms for example. Someone somewhere has told the system to over order and then force it out to stores.
Title: Re: Stock levels
Post by: VladPutin on 06-01-19, 11:12PM
Same here. Few lines in bulk (produce). Few lines piling up in chillers/warehouse and few dozen lines not coming at all. Its bad, very bad. Too many lines missing and  too many being reduced to clear due short dates. I am wonder who is going to deal with it especially that overtime budget been slashed!.
Thursday morning 3Q financial results should be released  and i bet it wont anything amazing.

Good point; not only are we getting too much of lines we don't need, we are also not being supplied with lines that are going off sale. At this time of the year, we shouldn't be getting three cages of bagged salad for every half dolly of carrots...
Title: Re: Stock levels
Post by: VladPutin on 06-01-19, 11:13PM
Computer will only order what it is pre programmed to do, depending on the information fed into it. Despite what some people assume it does not randomly send in huge amounts of mushrooms for example. Someone somewhere has told the system to over order and then force it out to stores.

And that someone, somewhere, should lose their job.
Title: Re: Stock levels
Post by: forrestgimp on 07-01-19, 05:56PM
Computer will only order what it is pre programmed to do, depending on the information fed into it. Despite what some people assume it does not randomly send in huge amounts of mushrooms for example. Someone somewhere has told the system to over order and then force it out to stores.

The point was that the system is now centralised and any influence has been taken away from the stock control people.
Title: Re: Stock levels
Post by: VladPutin on 07-01-19, 06:17PM
Exactly. Our stock control team is as baffled and hacked off by this as the rest of us.
Title: Re: Stock levels
Post by: penguin on 07-01-19, 09:05PM
I agree the fault is not the stores stock control teams, however the fact is somebody in the head office has told the system to force this stock into stores, be it the person(s) who first programmed it or those who have been using it since and telling it what to do, and the people involved should be made to account for this farce, store I'm in has had silly amounts of produce sent in since Boxing day, the only saving grace is most of the unsold stuff went to the local food bank to help those in need.
Title: Re: Stock levels
Post by: VladPutin on 07-01-19, 09:45PM
My store has so much fresh critical stock, Produce, Meat, Poultry and Dairy have stopped doing PR off the system. We reduce everything by 75% at the beginning of the day. There's simply too much stock to reduce it any other way.
Title: Re: Stock levels
Post by: londoner83 on 08-01-19, 08:07AM
Suspect the plan to centralise stock control was sold on basis they could prevent overstocks and cut waste, however one size does not fit all.

Excess Fresh stock not only impacts profits (by having to sell it reduced) but also harms customer perception around freshness when whole ranges are on display with only 1-2 days life; not to mention the cost in time/equipment spend reducing it multiple times.
Title: Re: Stock levels
Post by: captain on 08-01-19, 11:53AM
Last week was hell input fresh department, lots of stock being forced in in pre Christmas quantities and no extra hours to manage stock correctly, result being lots of bargains for customers and lots of free stock for staff.

This week seems to be back to normal
Title: Re: Stock levels
Post by: 1 on 08-01-19, 12:12PM
Our stock levels are a mess. Promotion stock piling in when items are no longer on promotion. End result a lot of bargains and food waste. So much for zero waste.
Title: Re: Stock levels
Post by: Welshie on 08-01-19, 04:23PM
The system only works if it has the correct data . A lot of our capacities are wrong in fresh but if you tell anyone they just shrug and do nothing . I don't see stock controllers so it's probably not passed on . It only works if everyone does their jobs right and that's never likely to happen .
Title: Re: Stock levels
Post by: VladPutin on 08-01-19, 04:31PM
Stock control, in spite of the name, cannot alter the amount of fresh stock that is forced in by centre. They can only count it and pass on the information. But the fault is solely with Centre/Head Office. They are the ones responsible for this omni-shambles.
Title: Re: Stock levels
Post by: madness on 08-01-19, 06:00PM
The system only works if it has the correct data . A lot of our capacities are wrong in fresh but if you tell anyone they just shrug and do nothing . I don't see stock controllers so it's probably not passed on . It only works if everyone does their jobs right and that's never likely to happen .
Capacities do not matter on produce. Can't remember about dairy or bread but I suspect they are sales based as well.
Title: Re: Stock levels
Post by: Welshie on 08-01-19, 08:39PM
They have to matter to a certain degree . If it says you have 5 facings 2 deep and you only have 1 facing , it's bound to cause back-stock!
Title: Re: Stock levels
Post by: 1 on 08-01-19, 11:48PM
The warehouse should have nothing stored in it end of story. Delivery should be getting dragged straight onto the shop floor not to be taken back to the warehouse. Shouldn't be getting stock until a shelf is empty. It needs everyone doing the job though which is asking the impossible.
Title: Re: Stock levels
Post by: captain on 09-01-19, 09:16AM
What has upset me off most is we have not had any extra resources to handle these extra stock quantities with all the rotation implications and our managers are all to eager to jump on you if you find a tray of oos produce
Title: Re: Stock levels
Post by: madness on 09-01-19, 10:52AM
They have to matter to a certain degree . If it says you have 5 facings 2 deep and you only have 1 facing , it's bound to cause back-stock!

On produce if you have 5 facings and 2 deep then you would think you would get 10 cases. But you don't. It is based on sales. So even if you have only 1 facing or 20 facings you "should" get stock roughly matching expected sales with a bit of overstock/ backstock.
Title: Re: Stock levels
Post by: Totot on 09-01-19, 12:39PM
Purchasing and ordering management failed, overestimated sales projection, over order from supplier, overstock, dump it to make room in the warehouse and make someone job looks not too bad.
Plus not enough resources in the shops and inability to manage resources = more freebies and waste.
Title: Re: Stock levels
Post by: chris9997 on 10-01-19, 03:42AM
From the moment I started working for the big t around 30 years ago stock levels have been an issue with some products. To say there was no issues before central is rubbish IMHO.
Title: Re: Stock levels
Post by: Redshoes on 10-01-19, 06:33AM
When I worked in grocery in a different store we were told we were moving into "one touch fill" and we would no longer have stock in warehouse, only promotion stock to top up.
This was 25 years ago!
Title: Re: Stock levels
Post by: madness on 10-01-19, 10:35AM
but what if we run out of the 200g kit kat for 3 hours at the end of a day and customers can only get the 100g,160g or 240g pack when they come in to shop at 9pm at night. We will lose that customer forever to our competitors.... 8-)
Title: Re: Stock levels
Post by: VladPutin on 10-01-19, 01:41PM
From the moment I started working for the big t around 30 years ago stock levels have been an issue with some products. To say there was no issues before central is rubbish IMHO.

There were always issues, but at least in-store stock control and managers could deal with them directly. Now, all they can do is count the stock and feed it back to centre. Which rarely has any effect in the short term.

Everyone who works in centre, and the people at head office responsible for it, should lose their jobs. And find employment more suited to their talents. Like cleaning toilets. With a toothbrush.
Title: Re: Stock levels
Post by: David1 on 10-01-19, 11:55PM
There is a complete misunderstanding about how produce and certain other fresh areas are procured which leads to people misinterpreting stock control/central ordering/steps whatever other name people like to attribute the problem to.

Tesco purchase produce in vast quantities years and months in advance, it is very common to buy fields of produce rather than specific numbers and thus regardless of whether we require the stock or not we need to try and sell it. Much is sold to other businesses but ultimately a volume will be pushed to stores. There is little option to change from this approach unless the industry changes as that's what other retailers (especially Lidl and Aldi do), they are experts at "blocking" other retailers from products by bulk buying fields or entire production from suppliers.
Title: Re: Stock levels
Post by: Hammer10 on 11-01-19, 02:10AM
Well instead of ramming stores with stock that won’t sell reduced why not do a company wide promotion of say 10% off all produce or even 20% then we won’t have to waste man hours reducing it all and can focus on filling it instead of throwing it away .
Title: Re: Stock levels
Post by: Nomad on 11-01-19, 10:48AM
So supermarkets buy fields of produce and much of it gets thrown in the bin.

They are doing all they can to reduce waste, yeah right, pull the other one  :o  8-)  >:(
Title: Re: Stock levels
Post by: madness on 11-01-19, 05:25PM
He is right (the company don't really care about food waste as long as they are SEEN to care) Aldi and lidl have a very dynamic stock ordering system which you can change day to day. Tesco is pretty much automated. However you can control it a little and delist a product it just take about   days to stop stocking. Requires a produce manager to know the space and stock system though.
Title: Re: Stock levels
Post by: VladPutin on 11-01-19, 06:26PM
There is a complete misunderstanding about how produce and certain other fresh areas are procured which leads to people misinterpreting stock control/central ordering/steps whatever other name people like to attribute the problem to.

Tesco purchase produce in vast quantities years and months in advance, it is very common to buy fields of produce rather than specific numbers and thus regardless of whether we require the stock or not we need to try and sell it. Much is sold to other businesses but ultimately a volume will be pushed to stores. There is little option to change from this approach unless the industry changes as that's what other retailers (especially Lidl and Aldi do), they are experts at "blocking" other retailers from products by bulk buying fields or entire production from suppliers.

None of that changes the fact that before some genius came up with the idea of centralising stock control, the individual stores and managers had far more control and were able to stop problems before they became major issues. Now all they can do when faced with massive loads of stock they can't sell is count it, reduce it and feed it back up the chain to Centre. And it takes a very long time for anything to be resolved.

Close down Centre, sack the lazy morons who work there and give responsibility and power over stock control back to the stores.
Title: Re: Stock levels
Post by: londoner83 on 11-01-19, 06:28PM
Part of the problem is also caused by people too lazy to chop/prepare whole fruit and veg meaning a proportion is sent to stores prepared with a much shorter code life.
Title: Re: Stock levels
Post by: Mungo on 12-01-19, 01:50AM
I guess the whole central vs local store stock ordering depends on the competence of the person making the orders. I'm sure some stores were awful at their own ordering but head office seem pretty bad at doing the job.

My store has suffered greatly when the change to central ordering was made, but then we had exceptional stock controllers at the time who
knew what they were doing and did steps to reduce waste, traded key promo lines well, that sort of thing.

Now we get mistimed orders, and sometimes bizarre promo management. Empty ends the day after promo change being particularly strange and counter intuitive.
Title: Re: Stock levels
Post by: Tornado on 15-01-19, 02:18PM
Stock control, in spite of the name, cannot alter the amount of fresh stock that is forced in by centre. They can only count it and pass on the information. But the fault is solely with Centre/Head Office. They are the ones responsible for this omni-shambles.
  :-[ VladPutin is it not Tesco a Shameful Real MESS ? What do you expect when you have bad wandering actors playing USELESS  CEOs and managers ?   :P
Title: Re: Stock levels
Post by: 1 on 15-01-19, 02:59PM
 ;D^True
Title: Re: Stock levels
Post by: BarryZola on 15-01-19, 06:06PM
Most of our bread delivery pretty much constantly sits out the back for 24 hours after delivery before being taken onto the shop floor. We constantly run with non-fresh bread on the shelves on 85% of lines in an Extra store. We often have 3 lots of the same type of bread from separate deliveries still out the back from separate deliveries which causes further problems as lazy people don't check the dates and make a bad situation worse still by taking the newest bread out instead of the stuff that's 2 days older. System says that we sell 180 Warburtons Toastie on a particular day so the same system that knows this sends in 330 for that exact same day. Constantly having obscene amounts of reductions and it's been like this for years. Think it went almost sensible for about 1 month last year. Then after all this a couple of things not scanned into reductions/waste for the day out of the millions of un-needed items they've sent us and the figures for the store are screwed for the day and head office are sending in the gestapo to find out what the hell we've been doing. Well, yeah guys, if you sent us a sensible amount of stock then the figures would be fine and the customers would actually have some fresh bread for a change. Won't hold my breath though. Absolute incompetent overpaid idiots whoever runs that system.
Title: Re: Stock levels
Post by: VladPutin on 15-01-19, 06:20PM
Stock control, in spite of the name, cannot alter the amount of fresh stock that is forced in by centre. They can only count it and pass on the information. But the fault is solely with Centre/Head Office. They are the ones responsible for this omni-shambles.
  :-[ VladPutin is it not Tesco a Shameful Real MESS ? What do you expect when you have bad wandering actors playing USELESS  CEOs and managers ?   :P

Tesco is so badly managed, it makes Brexit look efficient! ;D :D
Title: Re: Stock levels
Post by: spacerman on 25-01-19, 10:43PM
I have to say my stores stock levels have gotten so much better over the last year, we used to have way too much surplus now we are receiving much less and our reductions have reduced. Could it be your counts are incorrect or whoever cubed a re-merchandised section got it wrong?
 
Title: Re: Stock levels
Post by: londoner83 on 26-01-19, 11:03AM
A bigger issue is pulled product map (which auto cubes an area once it has been merchandised) frequently uploads the wrong information giving you too much stock.
Title: Re: Stock levels
Post by: panther on 26-01-19, 10:29PM
There is a complete misunderstanding about how produce and certain other fresh areas are procured which leads to people misinterpreting stock control/central ordering/steps whatever other name people like to attribute the problem to.

Tesco purchase produce in vast quantities years and months in advance, it is very common to buy fields of produce rather than specific numbers and thus regardless of whether we require the stock or not we need to try and sell it. Much is sold to other businesses but ultimately a volume will be pushed to stores. There is little option to change from this approach unless the industry changes as that's what other retailers (especially Lidl and Aldi do), they are experts at "blocking" other retailers from products by bulk buying fields or entire production from suppliers.

 :thumbup: THIS!! Ultimately, it doesn't matter how much you map, cube etc. It's the buyers who do the 'work' And if they've bought it, you need to sell it. After many, many years in tosco, i've learned this much. Some stores are luckier than others is all  ;)
Title: Re: Stock levels
Post by: Adamadamant on 26-01-19, 11:32PM
The bigger issue is not being able to count a coconut and a banana is different items
👀
Title: Re: Stock levels
Post by: madness on 27-01-19, 12:47AM
There is a complete misunderstanding about how produce and certain other fresh areas are procured which leads to people misinterpreting stock control/central ordering/steps whatever other name people like to attribute the problem to.

Tesco purchase produce in vast quantities years and months in advance, it is very common to buy fields of produce rather than specific numbers and thus regardless of whether we require the stock or not we need to try and sell it. Much is sold to other businesses but ultimately a volume will be pushed to stores. There is little option to change from this approach unless the industry changes as that's what other retailers (especially Lidl and Aldi do), they are experts at "blocking" other retailers from products by bulk buying fields or entire production from suppliers.
:thumbup: THIS!! Ultimately, it doesn't matter how much you map, cube etc. It's the buyers who do the 'work' And if they've bought it, you need to sell it. After many, many years in tosco, i've learned this much. Some stores are luckier than others is all  ;)
Not if you understand the range system. 8-)
Title: Re: Stock levels
Post by: person7 on 07-02-19, 07:32AM
Well one thing I don't get is once we had a delivery of stuff we already had full stock off. Every member staff was mvoed away from their departments to "try find space to load onto the shelves due to the disaster"

Apparently our store have "no say" what stock comes in.
No wonder why there's stuff in back stock for years.

I've worked 4 months and made a comment about the 16 cages of saucepans asking why are we getting more in every week when we have a big backlog of 70+.. Security said oh they been there over 6 years now.

Also doesn't help when the cages from deliveries have mix match of products. Eg 1/4 cage is gm, 1/3 is groceries and the rest is wine and shopping bags for tills...

 8-)
Title: Re: Stock levels
Post by: 1 on 07-02-19, 08:32AM
who cares
Title: Re: Stock levels
Post by: Tommo1961 on 10-02-19, 01:39PM
The warehouse should have nothing stored in it end of story. Delivery should be getting dragged straight onto the shop floor not to be taken back to the warehouse. Shouldn't be getting stock until a shelf is empty. It needs everyone doing the job though which is asking the impossible.


 ;D ;D ;D

How long have you worked for tesco??

This has never happened in all the years I’ve been there!  With the stripping out of stock control hours it’s only going to get worse!
Title: Re: Stock levels
Post by: whatajoke2019 on 10-02-19, 09:44PM
Stock levels are an absolute joke in my store; the very things our customers want to buy are off sale, and the rubbish no one is interested in, we're stuck with to the point you know it could be months before you need to fill the shelves.

I don't know what it's like in other stores but we get wines and spirits that are only ranged, as part of a promotion, but it isn't just a box, because it doesn't sell, it's several and then we're lumbered with it until it a) goes on promotion again or b) is part of the 'Clear to Zero' list.
Title: Re: Stock levels
Post by: 1 on 10-02-19, 10:13PM
The stock levels are messed up. Plenty of items nobody buys coming in and popular items are out of stock for days. Some GAs wasting time dragging back stock out the warehouse that wont go on the shelf.
Title: Re: Stock levels
Post by: 1 on 10-02-19, 10:21PM
The warehouse should have nothing stored in it end of story. Delivery should be getting dragged straight onto the shop floor not to be taken back to the warehouse. Shouldn't be getting stock until a shelf is empty. It needs everyone doing the job though which is asking the impossible.


 ;D ;D ;D

How long have you worked for tesco??

This has never happened in all the years I’ve been there!  With the stripping out of stock control hours it’s only going to get worse!

Many years  ;)

What should happen and what does happen is completely different.

Good Luck to Tesco when we have Brexit because the supply chain is screwed as it is.
Title: Re: Stock levels
Post by: whatajoke2019 on 10-02-19, 10:28PM
Wasn't there some rubbish, last year, about 'none out the back'?

Well, with the upcoming changes, it's going to be interesting, to say the least.

I wonder how little notice they pay to the feedback people give on the website at the bottom of the receipt, when they can't buy what they are actually after?

I imagine the focus is more on a cage sticking out slightly too much than it is the hard work we put in.

I also imagine it's the same in other stores whereby there are cages that never get dragged out because it's just sat, gathering dust.

Title: Re: Stock levels
Post by: Pinky77 on 14-02-19, 06:54PM
Can some one help please . out of stock labels on gaps then gm face over the gaps with the product next door , from books dvds to diy bedding u name it . To make it look like there’s no gaps.
Is this right I brought this up with my manager and he said yes that’s what we do. But surely this is going to cause price errors and 4 point checks and Pv is going to be impossible.
All I got off higher management is it is what we do it to make shelf look full customer can’t see the price under red out of stock label only description of product and they will se it’s not that product .
This has me baffled. Surely a gap is there for a reason.
Title: Re: Stock levels
Post by: lordadmiral on 14-02-19, 07:52PM
If label is covered then its leagal to face over. I was a mgr of non food for a while and i had to deal with stock being faced over. I didnt like it. It looked bad. Stock was in warehouse but that's another story.
Facing over gaps is for hiding issues.
I read article about some company. They gone bankrupt. They could not get more stock so facing over was the only way to show that there is still something to buy.
At Tesco its mainly not enough workers for proper replenishement.
Title: Re: Stock levels
Post by: lucgeo on 14-02-19, 08:06PM
You may find that different departments fill differently e.g. One tend to leave gaps and others face over, which can be confusing especially when some fillers don't take off the T.O.S. labels after filling the gap, so you get used to which departments require reading the labels and removing the labels. A regularly heard bugbear of SC in our store