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Very Little Helps => All departments => Topic started by: Stitch on 19-12-18, 10:42PM

Title: Discount not working
Post by: Stitch on 19-12-18, 10:42PM
Hi all,

Ever since the most recent double discount my discount has completely stopped working! I rang the Colleague Clubcard helpline last Friday to which I was informed that in "turning on the double discount it knocked out a few thousand colleague cards so their discount got knocked out". After being informed of this I was told I'd have to go to Customer Service to get a paid out, so I did this which was a pain in the backside! Thankfully there wasn't much of a queue the time I went and they were super helpful!

Then the headaches begin.....I hadn't used my discount since the end of the double discount til today. I kinda just assumed now double discount is over it'd be working again.....I assumed wrong! Go to use it today still nothing, ring the Collleague Clubcard again and get told the issue is still on going and just keep going Customer Service and they put down the phone....Only thing is when I was able to go there afterwards (after my shift and the helping closed) I was greeted by being told I'm wrong and  it's all fixed......so I didn't get my discount refunded and was told I probably run out of discount (when I know I haven't and as anyone knows if you reach your limit a message appears telling you so which there was none with me) and to call the Colleague Clubcard helpline again >:(

My question is did anyone else have this issue? And if you did are you still suffering with it?

All of this is such a ball ache dealing with it!! :( :(
Title: Re: Discount not working
Post by: m360 on 19-12-18, 11:08PM
Ongoing issue with a small number of cards.

Front end managers have had comms to issue refunds through CSD
Title: Re: Discount not working
Post by: Extrastore on 20-12-18, 07:10PM
Same with mine, though yesterday it would not work on checkout tills but did work on CSD tills!
Title: Re: Discount not working
Post by: Diva-dog on 31-12-18, 04:34PM
Mine hasn't worked since November.  Contacted the helpline and was told that the card would be re-registered within 24 hours - it worked once, then reverted back to no discount.

My discount showed that I had used £440 in August, but on the September/October/November payslips, although I had used the discount card - the amount stayed the same, (£440).

I received an email on Friday, explaining that my card had been checked, and I had used all the discount I had left, meaning I had spent over £5,500 within three months - I'm a GA, no other income, I don't earn that amount.

Title: Re: Discount not working
Post by: lackofinterest on 31-12-18, 11:01PM
shop elsewhere from now on!! >:D
Title: Re: Discount not working
Post by: Flatout on 03-01-19, 07:30AM
Is the discount considered a benefit in kind?? if it is, are you taxed on the amount discounted??
Title: Re: Discount not working
Post by: Walker on 03-01-19, 02:25PM
My understanding is that the staff discount is below the marginal cost of production and so you don't need to pay tax on it  https://www.gov.uk/hmrc-internal-manuals/employment-income-manual/eim21102 (https://www.gov.uk/hmrc-internal-manuals/employment-income-manual/eim21102)

Or, in non-legal, Tesco still makes a profit on the goods they are selling us. If they were selling it at a loss we'd have to pay tax.
Title: Re: Discount not working
Post by: lordadmiral on 03-01-19, 04:05PM
https://www.cosmopolitan.com/uk/worklife/g22809927/best-staff-discount-companies/ (https://www.cosmopolitan.com/uk/worklife/g22809927/best-staff-discount-companies/)
Staff discount is nothing else as expense for Tesco so less tax is paid at the end of the year. Tesco is selling goods with profit margin of hundrets of %. Not all but still.
Not everyone is able to buy enough goods to max out discount (£1000) so company is saving milions by paying lower wage but offering discount that only few really uses.
And final bit. Tesco discount would be trully worth it if it was 20% all year long.
Title: Re: Discount not working
Post by: Extrastore on 04-01-19, 03:00PM
Mine stopped working again, reported to help desk yesterday again. they said new card would not solve problem, issue is at their end. Should be ok in 7 days.
Title: Re: Discount not working
Post by: lackofinterest on 04-01-19, 04:43PM
why don't people start shopping elsewhere if they can't get their discount??? 8-)
Title: Re: Discount not working
Post by: Diva-dog on 06-01-19, 07:05PM
I have  ;)
Title: Re: Discount not working
Post by: Mully on 11-01-19, 01:56AM
Yes I’m going through exactly the same as you now being told I’m out of discount 😡💩I pointed out to them that on my last payslip discount showed at £424 so impossible to be out they’re reply to that was the payslips haven’t been accurate for a few months??? I know myself it’s total c**p  I hadn’t even made any big purchases this year like I did in other years , their I.T is prehistoric 😡😡😡 so frustrating is an understatement
Title: Re: Discount not working
Post by: Adywebb on 11-01-19, 11:04PM
I have the same issue, it started before the double discount and have also now been told its because I’ve used it all which doesn’t seem right to me.
They have refused to send me details of my clubcard spend as ‘it is alot of work’ I am now submitting a formal data request to obtan it.
Title: Re: Discount not working
Post by: amex on 12-01-19, 09:09AM
Has anybody else noticed on this months payslip there is no record of discount in the left hand side as usually is? 
Title: Re: Discount not working
Post by: Welshie on 12-01-19, 06:31PM
Alex, discount on payslip didn't change Aug-nov and then disappeared in Dec.  Something to do with rebooting the payslip site because people couldn't get on to it .
Title: Re: Discount not working
Post by: brucie on 19-01-19, 07:25PM
Went to use my discount card yesterday and guess what no discount . rang helpline plenty discount left will try and get it up and running next week.