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Author Topic: Running an express store one on none  (Read 3044 times)

hayling_guy

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Running an express store one on none
« on: 02-12-17, 12:17PM »
Hi guys,

Can anyone give me any info about running a store with only one member of staff in-store?

My ops manager and area manager have both left it in the hands of the store to sort as they say it’s not their job to staff stores, but we have exhausted all other options in store and around the area to get somebody in tonight from 6PM till close.

We have been told in the past that under no circumstances are we to close the store so we are in a situation of doing as we are told by our area manager and running with only staff manager, can anyone shed any light on if this is allowed in company policy?

Dougall

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Re: Running an express store one on none
« Reply #1 on: 02-12-17, 12:25PM »
The store should close

GasMonkey

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Re: Running an express store one on none
« Reply #2 on: 02-12-17, 12:32PM »
Hi guys,

Can anyone give me any info about running a store with only one member of staff in-store?

My ops manager and area manager have both left it in the hands of the store to sort as they say it’s not their job to staff stores, but we have exhausted all other options in store and around the area to get somebody in tonight from 6PM till close.

We have been told in the past that under no circumstances are we to close the store so we are in a situation of doing as we are told by our area manager and running with only staff manager, can anyone shed any light on if this is allowed in company policy?

If I understand your question correctly the store cannot run with only one member of staff for more reasons than I can list here the main one being health and safety. Example being if the one member of staff had an accident what happens next. Also what happens if there is any trouble in store the managers are letting you down by refusing to take the matter in hand

hayling_guy

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Re: Running an express store one on none
« Reply #3 on: 02-12-17, 12:37PM »
Yes it’s getting to the point now where I will be alone in store from 6pm tonight.

I’m hoping one of the guys on here can tell me if there is anything in policies for people about single manning a store or even if the company is insured for single manning at anytime so that if the shop does close early tonight we can wave policy under the area managers nose when an investigation is held.

the postman

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Re: Running an express store one on none
« Reply #4 on: 02-12-17, 01:02PM »
Express never changes I see!,how very predictable for the big bosses to wash their hands of the situation and leave you to drown. Disgraceful. Close the shop.

Me2015

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Re: Running an express store one on none
« Reply #5 on: 02-12-17, 01:45PM »
Insurance purposes there needs to be at least 2 people in; be it a manager and staff member, or manager and security guard.

AlexM

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Re: Running an express store one on none
« Reply #6 on: 02-12-17, 01:53PM »
Sounds like Express is still the same shambles as it was when I was there a couple of years ago. Shameful behaviour by the hierarchy, but not at all surprising. As long as they can bully you into running the shop alone they're happy as they don't get a kicking.

You can bet that if you manned the shop alone and there was an incident or accident then they would hang you out to dry and say it was your own fault for not closing the shop.  Do yourself a favour, pass it back to your SM and leave them to deal with it. If they ask/tell you to single man the shop, ask for it in writing (email will do)  and then raise a grievance.

Rad

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Re: Running an express store one on none
« Reply #7 on: 02-12-17, 02:04PM »
You have done your part.   Scheduling a store has absolutely nothing to do with ops managers.
Store manager - area manager -store director - regional director -managing director.
Call them in order. If they dont help or advise you not to close, tell them you are calling the next person on the list. Then move along the chain.
 

Twinkeltoes1

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Re: Running an express store one on none
« Reply #8 on: 02-12-17, 08:58PM »
Phone up security support if it still exists

lackofinterest

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Re: Running an express store one on none
« Reply #9 on: 02-12-17, 10:47PM »
it is totally against the law and health and safety regulations, in case you have an accident and theres nobody to call emergency services. if you close the store, after requesting staff and not getting any and they try to discipline you for it, then contact a solicitor to hang them out to dry >:(

Teddybonkers

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Re: Running an express store one on none
« Reply #10 on: 02-12-17, 11:58PM »
Hi guys,

Can anyone give me any info about running a store with only one member of staff in-store?

My ops manager and area manager have both left it in the hands of the store to sort as they say it’s not their job to staff stores, but we have exhausted all other options in store and around the area to get somebody in tonight from 6PM till close.

We have been told in the past that under no circumstances are we to close the store so we are in a situation of doing as we are told by our area manager and running with only staff manager, can anyone shed any light on if this is allowed in company policy?
  You can't be serious - are there no depths to which this company will sink? So what actually happened tonight ?

lackofinterest

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Re: Running an express store one on none
« Reply #11 on: 03-12-17, 01:23AM »
law unto themselves as usual >:(. you have a right to refuse. its against employment law!!

Hibsdaft

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Re: Running an express store one on none
« Reply #12 on: 03-12-17, 09:43AM »
Hi guys,

Can anyone give me any info about running a store with only one member of staff in-store?

My ops manager and area manager have both left it in the hands of the store to sort as they say it’s not their job to staff stores, but we have exhausted all other options in store and around the area to get somebody in tonight from 6PM till close.

We have been told in the past that under no circumstances are we to close the store so we are in a situation of doing as we are told by our area manager and running with only staff manager, can anyone shed any light on if this is allowed in company policy?

Turn the tables, ask them to show you where it says that lone working is allowed in Tesco Policies & Procedures - which is a perfectly reasonable request - though they won't be able to, as no such lone working policy exists.

Insist that a written Risk Assessment be carried out and that you be provided with a copy - my guess is that they'll bottle out rather than put their name(s) to anything that written down and could (would?) come back to haunt them.

lucgeo

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Re: Running an express store one on none
« Reply #13 on: 03-12-17, 03:32PM »
To add to the answers above, by working alone, how are you to use the toilet?? To deny you to answer the call of nature is demeaning! How are you to take your unpaid rest break, which should not exceed 4hours of work without a break!

 I seriously hope you didn't work alone the other night ???
Live for today. Learn from yesterday.

Totot

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Re: Running an express store one on none
« Reply #14 on: 04-12-17, 01:40PM »
Minimum one staf and one manager, if only you, close the shop, period no but no what.
The min your last colleague walk out the shop, put the door on manual and close it, let the customer know that they need to go then lock it.

If you have problem after that, you can have so many way to defend your decision. But if you insist open the shop and something wrong happened, you will have much more trouble not from just the company. You might loose your job, and tesco will point it out that you should follow rule and regulation.

Be safe and who cares about the shop, care about you more.

forrestgimp

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Re: Running an express store one on none
« Reply #15 on: 04-12-17, 04:13PM »
it is totally against the law and health and safety regulations, in case you have an accident and theres nobody to call emergency services. if you close the store, after requesting staff and not getting any and they try to discipline you for it, then contact a solicitor to hang them out to dry >:(

You sure about that? I see loads of small shops open with only one person on.

Nomad

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Re: Running an express store one on none
« Reply #16 on: 04-12-17, 07:10PM »
I am sure we have had this discussion re: 'lone working' before, the outcome being that while it is not desirable it is not against the law.  If anyone can post a link that proves otherwise please do so.
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optout

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Re: Running an express store one on none
« Reply #17 on: 04-12-17, 07:29PM »
I AM NOT A REP, BUT......

optout

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Re: Running an express store one on none
« Reply #18 on: 04-12-17, 07:56PM »
There is also the following to consider;

https://www.gov.uk/rest-breaks-work/taking-breaks

And remember neither of the above links gives tesco policy. I would contact your AO and find out.
I AM NOT A REP, BUT......

ExpressTL

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Re: Running an express store one on none
« Reply #19 on: 04-12-17, 08:08PM »
Tesco do not care one bit about there staffs welfare it’s all money money money.How Many Shift Leaders get there full break entitlement even when the shops are staffed. How many shops run illegal every single day of the week most of them.To be fair the lists of things wrong on Express stores is endless. Shift leader is the worst job going and is not a direct swap from team leader as they led everyone to believe. There are lots of things changed and put into the shift leaders lap we didn’t have to do as team leaders. Basically anybody off sick or holiday your to do there job as well as your own. Redundancy should have been offered and most would have left. Having no deputy manager is a wage saving and shift leaders are picking up a lot of the slack for it. >:(

lackofinterest

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Re: Running an express store one on none
« Reply #20 on: 04-12-17, 08:13PM »
I am sure we have had this discussion re: 'lone working' before, the outcome being that while it is not desirable it is not against the law.  If anyone can post a link that proves otherwise please do so.
any employment law solicitor will tell you that you can refuse without repercussions. as far as i know its the choice of the individual but to me its a no brainer

optout

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Re: Running an express store one on none
« Reply #21 on: 04-12-17, 08:19PM »
@Hayling_Guy

What happened?
I AM NOT A REP, BUT......

lackofinterest

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Re: Running an express store one on none
« Reply #22 on: 04-12-17, 08:28PM »
found this from HSE

http://www.hse.gov.uk/pubns/indg73.pdf
interesting. if for example the person is violently attacked or has a heart attack can't see a first aid kit being of much use. f***ing tory government pushing the advantage to the employer as per usual

optout

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Re: Running an express store one on none
« Reply #23 on: 04-12-17, 09:30PM »
I AM NOT A REP, BUT......

Dougall

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Re: Running an express store one on none
« Reply #24 on: 04-12-17, 09:45PM »
I wonder why this thread has gone cold and the actual poster hasn't replied