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Very Little Helps => Stores => Topic started by: hayling_guy on 02-12-17, 12:17PM

Title: Running an express store one on none
Post by: hayling_guy on 02-12-17, 12:17PM
Hi guys,

Can anyone give me any info about running a store with only one member of staff in-store?

My ops manager and area manager have both left it in the hands of the store to sort as they say it’s not their job to staff stores, but we have exhausted all other options in store and around the area to get somebody in tonight from 6PM till close.

We have been told in the past that under no circumstances are we to close the store so we are in a situation of doing as we are told by our area manager and running with only staff manager, can anyone shed any light on if this is allowed in company policy?
Title: Re: Running an express store one on none
Post by: Dougall on 02-12-17, 12:25PM
The store should close
Title: Re: Running an express store one on none
Post by: GasMonkey on 02-12-17, 12:32PM
Hi guys,

Can anyone give me any info about running a store with only one member of staff in-store?

My ops manager and area manager have both left it in the hands of the store to sort as they say it’s not their job to staff stores, but we have exhausted all other options in store and around the area to get somebody in tonight from 6PM till close.

We have been told in the past that under no circumstances are we to close the store so we are in a situation of doing as we are told by our area manager and running with only staff manager, can anyone shed any light on if this is allowed in company policy?

If I understand your question correctly the store cannot run with only one member of staff for more reasons than I can list here the main one being health and safety. Example being if the one member of staff had an accident what happens next. Also what happens if there is any trouble in store the managers are letting you down by refusing to take the matter in hand
Title: Re: Running an express store one on none
Post by: hayling_guy on 02-12-17, 12:37PM
Yes it’s getting to the point now where I will be alone in store from 6pm tonight.

I’m hoping one of the guys on here can tell me if there is anything in policies for people about single manning a store or even if the company is insured for single manning at anytime so that if the shop does close early tonight we can wave policy under the area managers nose when an investigation is held.
Title: Re: Running an express store one on none
Post by: the postman on 02-12-17, 01:02PM
Express never changes I see!,how very predictable for the big bosses to wash their hands of the situation and leave you to drown. Disgraceful. Close the shop.
Title: Re: Running an express store one on none
Post by: Me2015 on 02-12-17, 01:45PM
Insurance purposes there needs to be at least 2 people in; be it a manager and staff member, or manager and security guard.
Title: Re: Running an express store one on none
Post by: AlexM on 02-12-17, 01:53PM
Sounds like Express is still the same shambles as it was when I was there a couple of years ago. Shameful behaviour by the hierarchy, but not at all surprising. As long as they can bully you into running the shop alone they're happy as they don't get a kicking.

You can bet that if you manned the shop alone and there was an incident or accident then they would hang you out to dry and say it was your own fault for not closing the shop.  Do yourself a favour, pass it back to your SM and leave them to deal with it. If they ask/tell you to single man the shop, ask for it in writing (email will do)  and then raise a grievance.
Title: Re: Running an express store one on none
Post by: Rad on 02-12-17, 02:04PM
You have done your part.   Scheduling a store has absolutely nothing to do with ops managers.
Store manager - area manager -store director - regional director -managing director.
Call them in order. If they dont help or advise you not to close, tell them you are calling the next person on the list. Then move along the chain.
Title: Re: Running an express store one on none
Post by: Twinkeltoes1 on 02-12-17, 08:58PM
Phone up security support if it still exists
Title: Re: Running an express store one on none
Post by: lackofinterest on 02-12-17, 10:47PM
it is totally against the law and health and safety regulations, in case you have an accident and theres nobody to call emergency services. if you close the store, after requesting staff and not getting any and they try to discipline you for it, then contact a solicitor to hang them out to dry >:(
Title: Re: Running an express store one on none
Post by: Teddybonkers on 02-12-17, 11:58PM
Hi guys,

Can anyone give me any info about running a store with only one member of staff in-store?

My ops manager and area manager have both left it in the hands of the store to sort as they say it’s not their job to staff stores, but we have exhausted all other options in store and around the area to get somebody in tonight from 6PM till close.

We have been told in the past that under no circumstances are we to close the store so we are in a situation of doing as we are told by our area manager and running with only staff manager, can anyone shed any light on if this is allowed in company policy?
  You can't be serious - are there no depths to which this company will sink? So what actually happened tonight ?
Title: Re: Running an express store one on none
Post by: lackofinterest on 03-12-17, 01:23AM
law unto themselves as usual >:(. you have a right to refuse. its against employment law!!
Title: Re: Running an express store one on none
Post by: Hibsdaft on 03-12-17, 09:43AM
Hi guys,

Can anyone give me any info about running a store with only one member of staff in-store?

My ops manager and area manager have both left it in the hands of the store to sort as they say it’s not their job to staff stores, but we have exhausted all other options in store and around the area to get somebody in tonight from 6PM till close.

We have been told in the past that under no circumstances are we to close the store so we are in a situation of doing as we are told by our area manager and running with only staff manager, can anyone shed any light on if this is allowed in company policy?

Turn the tables, ask them to show you where it says that lone working is allowed in Tesco Policies & Procedures - which is a perfectly reasonable request - though they won't be able to, as no such lone working policy exists.

Insist that a written Risk Assessment be carried out and that you be provided with a copy - my guess is that they'll bottle out rather than put their name(s) to anything that written down and could (would?) come back to haunt them.
Title: Re: Running an express store one on none
Post by: lucgeo on 03-12-17, 03:32PM
To add to the answers above, by working alone, how are you to use the toilet?? To deny you to answer the call of nature is demeaning! How are you to take your unpaid rest break, which should not exceed 4hours of work without a break!

 I seriously hope you didn't work alone the other night ???
Title: Re: Running an express store one on none
Post by: Totot on 04-12-17, 01:40PM
Minimum one staf and one manager, if only you, close the shop, period no but no what.
The min your last colleague walk out the shop, put the door on manual and close it, let the customer know that they need to go then lock it.

If you have problem after that, you can have so many way to defend your decision. But if you insist open the shop and something wrong happened, you will have much more trouble not from just the company. You might loose your job, and tesco will point it out that you should follow rule and regulation.

Be safe and who cares about the shop, care about you more.
Title: Re: Running an express store one on none
Post by: forrestgimp on 04-12-17, 04:13PM
it is totally against the law and health and safety regulations, in case you have an accident and theres nobody to call emergency services. if you close the store, after requesting staff and not getting any and they try to discipline you for it, then contact a solicitor to hang them out to dry >:(

You sure about that? I see loads of small shops open with only one person on.
Title: Re: Running an express store one on none
Post by: Nomad on 04-12-17, 07:10PM
I am sure we have had this discussion re: 'lone working' before, the outcome being that while it is not desirable it is not against the law.  If anyone can post a link that proves otherwise please do so.
Title: Re: Running an express store one on none
Post by: optout on 04-12-17, 07:29PM
found this from HSE

http://www.hse.gov.uk/pubns/indg73.pdf (http://www.hse.gov.uk/pubns/indg73.pdf)
Title: Re: Running an express store one on none
Post by: optout on 04-12-17, 07:56PM
There is also the following to consider;

https://www.gov.uk/rest-breaks-work/taking-breaks (https://www.gov.uk/rest-breaks-work/taking-breaks)

And remember neither of the above links gives tesco policy. I would contact your AO and find out.
Title: Re: Running an express store one on none
Post by: ExpressTL on 04-12-17, 08:08PM
Tesco do not care one bit about there staffs welfare it’s all money money money.How Many Shift Leaders get there full break entitlement even when the shops are staffed. How many shops run illegal every single day of the week most of them.To be fair the lists of things wrong on Express stores is endless. Shift leader is the worst job going and is not a direct swap from team leader as they led everyone to believe. There are lots of things changed and put into the shift leaders lap we didn’t have to do as team leaders. Basically anybody off sick or holiday your to do there job as well as your own. Redundancy should have been offered and most would have left. Having no deputy manager is a wage saving and shift leaders are picking up a lot of the slack for it. >:(
Title: Re: Running an express store one on none
Post by: lackofinterest on 04-12-17, 08:13PM
I am sure we have had this discussion re: 'lone working' before, the outcome being that while it is not desirable it is not against the law.  If anyone can post a link that proves otherwise please do so.
any employment law solicitor will tell you that you can refuse without repercussions. as far as i know its the choice of the individual but to me its a no brainer
Title: Re: Running an express store one on none
Post by: optout on 04-12-17, 08:19PM
@Hayling_Guy

What happened?
Title: Re: Running an express store one on none
Post by: lackofinterest on 04-12-17, 08:28PM
found this from HSE

[url]http://www.hse.gov.uk/pubns/indg73.pdf[/url] ([url]http://www.hse.gov.uk/pubns/indg73.pdf[/url])
interesting. if for example the person is violently attacked or has a heart attack can't see a first aid kit being of much use. f***ing tory government pushing the advantage to the employer as per usual
Title: Re: Running an express store one on none
Post by: optout on 04-12-17, 09:30PM
also have a look at this;

https://www.staysafeapp.com/working-alone-risk/ (https://www.staysafeapp.com/working-alone-risk/)
Title: Re: Running an express store one on none
Post by: Dougall on 04-12-17, 09:45PM
I wonder why this thread has gone cold and the actual poster hasn't replied
Title: Re: Running an express store one on none
Post by: Nomad on 04-12-17, 10:36PM
So again the position is that working alone or being asked to is not illegal.
Title: Re: Running an express store one on none
Post by: lackofinterest on 04-12-17, 10:41PM
not illegal, but I for one would definitely refuse to work in a tesco express alone, especially at night. if I was sacked, I bet I would win at a tribunal.
Title: Re: Running an express store one on none
Post by: lackofinterest on 04-12-17, 10:42PM
I wonder why this thread has gone cold and the actual poster hasn't replied
mmmm ??? interesting
Title: Re: Running an express store one on none
Post by: optout on 05-12-17, 12:24AM
@Nomad

Not illegal, but against tesco policy? Or risk-assessed in-line with best-practice? Remains to be answered.

Could tesco be on the receiving end of a corporate negligence case, if any serious injury occurred and could have reasonably been mitigated with best-practice-procedures in-place? Considering the resources available to such a large company, I hope the situation doesn't arise where we find out what the answer is?
Title: Re: Running an express store one on none
Post by: Welshie on 05-12-17, 03:37AM
Unless express have their own policies ,I don't think Tescos could state that it is against company policy for anyone to work alone as pfs nightshift do it every night . Yes a completely different situation than an open shop but to put it into company policy would be complicated because of this .
Just my opinion though
Title: Re: Running an express store one on none
Post by: Sarah C on 05-12-17, 04:12AM
I remember starting out as a deputy, usual rotated on to an early baker doesn’t show up. Ring store manager, no answer, ring op,s manager no answer, ring AM no answer.
I didn’t open the store and sat in my car. An hour later manager rings me back going mad that we won’t open. She threatened me with a disciplinary until I asked why she hadn’t answered her phone. Then received separate reprimands off ops and am. Absolute joke of a management team!!!
Title: Re: Running an express store one on none
Post by: gomezz on 05-12-17, 08:42AM
Note that dot.com drivers also spend most of their time working alone, although of course the circumstances are very different to working in an Express or a PFS.
Title: Re: Running an express store one on none
Post by: Nomad on 05-12-17, 09:48AM
In case of any misunderstanding my posts were purely to address those posts which said lone working is illegal, just so people are clear on their legal position.

There are many situations where lone working is done, in a small store you must have the courage to lock the doors for a call of nature or to have a rest break, if MM do not like it then it is up to them to solve the problem.
Title: Re: Running an express store one on none
Post by: Hibsdaft on 05-12-17, 05:19PM
it is totally against the law and health and safety regulations, in case you have an accident and theres nobody to call emergency services. if you close the store, after requesting staff and not getting any and they try to discipline you for it, then contact a solicitor to hang them out to dry >:(

You sure about that? I see loads of small shops open with only one person on.

From a purely legal point of view there is nothing to stop "lone working", but it must be done in a way that complies with the Health & Safety at Work Act, and as our employer, Tesco would have be able to demonstrate that.

It would be entirely reasonable for any of us to insist that Tesco carry out a Site Specific Risk Assessment for lone working in your particular store, and my guess is that would stop them in their tracks - no manager at any level will want to put their name to a formal document that lists possible hazards to staff, and what they would be putting in place to mitigate against them.

If they refuse to carry out such a Risk Assessment, take out a Formal Grievance - which means the status quo applies, and stops them pushing ahead with lone working until the grievance has been heard, and been resolved - between the Grievance, and any appeal escalations I just can't see any Manager willing to put their own head in the noose over this.
Title: Re: Running an express store one on none
Post by: blutopia on 05-12-17, 07:40PM
Watch out for adult nappies becoming a Tesco uniform item to overcome the need for toilet breaks  :)
Title: Re: Running an express store one on none
Post by: Dougall on 07-12-17, 10:19AM
I'm guessing that it was a fleeting visit from hayling guy, and that we will not be getting an update
Title: Re: Running an express store one on none
Post by: Nomad on 07-12-17, 10:50AM
Lets hope (s)he has been given enough info by VLH members to be able to stand their ground, and has not been 'intimidated' by MM.
Title: Re: Running an express store one on none
Post by: penguin on 07-12-17, 11:39AM
Express still sane old same old, years ago when I worked in the format the shop I was in ended up with only 1 person due to be in store following a sick call area manager told the DM who was on you get cover because if the shop shuts you will spend the rest of your time in Tesco cleaning superstore toilets out, disgusting way to treat and speak to people.