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Very Little Helps => Stores => Topic started by: spike_pkh on 10-09-17, 05:51PM

Title: How many managers to run night shift?
Post by: spike_pkh on 10-09-17, 05:51PM
We are a large extra with PFS and dotcom. I
always thought that policy states there should be 2 managers on duty at all times but recently we have only had one.

Can can someone enlighten me?
Title: Re: How many managers to run night shift?
Post by: lucgeo on 10-09-17, 05:54PM
Tango and find out  ;)
Title: Re: How many managers to run night shift?
Post by: Openandhonest on 10-09-17, 06:32PM
We have 5 managers on nights sometimes they all spend the shift filling and the work still is not finished. If there was enough assistants you would only need 2. The deliveries are such a mess nowadays though.
Title: Re: How many managers to run night shift?
Post by: Miffed72 on 11-09-17, 05:19PM
I'm a tm on nights in a large extra and am constantly finding myself as the only manager instore. If you complain the answer is basically get on with it. I am concerned not only about my own safety but the 20 to 30 colleagues instore.
Title: Re: How many managers to run night shift?
Post by: Miffed72 on 11-09-17, 05:23PM
I'm a tm in a large extra who is left on my a few shifts every week. I am concerned about my own safety as well as the colleagues i am responsible for. Complain and its basically get on with it.
Title: Re: How many managers to run night shift?
Post by: David1 on 11-09-17, 06:17PM
Requirement is for one signed off manager and one colleague. That's for insurance purposes. No other requirements.
Title: Re: How many managers to run night shift?
Post by: formerscoboy on 11-09-17, 06:37PM
Im a branch manager in a 135000 sq ft branch with 45 colleagues. Mostly just me. Tesco is too top heavy with dept managers just overpaid gas.
Title: Re: How many managers to run night shift?
Post by: spike_pkh on 11-09-17, 08:21PM
Seems to me that days have too many managers and nights don't have enough.. but wouldn't be the first time that I have seen the nights / days divide where the night team lose out
Title: Re: How many managers to run night shift?
Post by: nightslave101 on 11-09-17, 09:11PM
Requirement is for one signed off manager and one colleague. That's for insurance purposes. No other requirements.

It’s ok saying the legal requirement is one manager and one colleague but what happens if said manager can’t get into work one night, they’re sick or have a family emergency? That and they’re entitled to holidays like everyone else. 

The problem you have is nights is a thankless job. No matter how hard you work it’s never good enough and that’s why not many people want to do it. I do agree with the comment that there are too many managers on days and I never understood why each department needed its own manager when a lot of them could quite easily be merged. For example grocery is quite a large section in most stores with a single manager. But you then have produce, provisions and counters all with their own manager. Wasteful really, there is no reason one manager worth their salt couldn’t combine and run those three. I'm sure there are a few other areas that could be streamlined as well.
Title: Re: How many managers to run night shift?
Post by: lackofinterest on 11-09-17, 11:23PM
We have 5 managers on nights sometimes they all spend the shift filling and the work still is not finished. If there was enough assistants you would only need 2. The deliveries are such a mess nowadays though.
nobodys fault but drastics!!!
Title: Re: How many managers to run night shift?
Post by: lackofinterest on 11-09-17, 11:27PM
Im a branch manager in a 135000 sq ft branch with 45 colleagues. Mostly just me. Tesco is too top heavy with dept managers just overpaid gas.
totally agree :thumbup:
Title: Re: How many managers to run night shift?
Post by: Spidercatcher on 12-09-17, 12:14AM
Im a branch manager in a 135000 sq ft branch with 45 colleagues. Mostly just me. Tesco is too top heavy with dept managers just overpaid gas.

(lol) Ain't THAT the truth!   
Title: Re: How many managers to run night shift?
Post by: spike_pkh on 12-09-17, 12:18AM
I am waiting for the day that one of our night managers phone in sick when they are only manager in. Would be a disaster, half of our night team wouldn't do anything and shop would look like a disaster in morning. And that is even if a day manager worked overnight, they wouldn't have a clue.
Title: Re: How many managers to run night shift?
Post by: optout on 12-09-17, 07:31PM
What would be reasonable manager to Ga ratio across the business?
Title: Re: How many managers to run night shift?
Post by: forrestgimp on 13-09-17, 07:03AM
Seems to me that days have too many managers and nights don't have enough.. but wouldn't be the first time that I have seen the nights / days divide where the night team lose out

Why do you need more managers? What would they do that the manager/s on now cant? One minute there are too many the next to few it seems we are manufacturing problems to complain about.
Title: Re: How many managers to run night shift?
Post by: spike_pkh on 13-09-17, 07:39AM
I don't think there has ever been too many managers on nights.  There is 15 managers on throughout the day then 1 at night, hardly an even spread.
Title: Re: How many managers to run night shift?
Post by: Openandhonest on 13-09-17, 12:04PM
spike_pkh

There is too many managers when you continue to see some of them filling for a full shift.

It is not the first time I have seen a member of the senior team take all night to do an easier aisle.
Title: Re: How many managers to run night shift?
Post by: spike_pkh on 13-09-17, 02:25PM
Our managers very rarely fill an aisle. They will occasionally fill something like toilet roll (a 2hr job at most) in between doing other duties. 
Title: Re: How many managers to run night shift?
Post by: forrestgimp on 13-09-17, 05:06PM
I don't think there has ever been too many managers on nights.  There is 15 managers on throughout the day then 1 at night, hardly an even spread.


My question still stands. What would more managers do? one would be enough to dish out jobs sort out holidays do admin and take return to work/disciplinary meetings.

So i'm not sure what your problem is.


Requirement is for one signed off manager and one colleague. That's for insurance purposes. No other requirements.

It’s ok saying the legal requirement is one manager and one colleague but what happens if said manager can’t get into work one night, they’re sick or have a family emergency? That and they’re entitled to holidays like everyone else. 



Managers higher up deal with all that and get paid a pretty penny to do so, If you turn up for work and your manager is not there its not your problem sit in the canteen till its time to go home as for holiday and days off let them sort it out between themselves, I mean unless you are a manager in which case you are paid twice as much as us so suck it up and get on with it.
 
Title: Re: How many managers to run night shift?
Post by: spike_pkh on 13-09-17, 05:55PM
Please explain to me how one manager is meant to do meetings and disciplinary?

Also do you believe the day shift should also run with only one manager?
Title: Re: How many managers to run night shift?
Post by: L9XSS on 13-09-17, 06:09PM
I have it on good authority that Lead Night Manger role will be the next role to go in addition to the Compliance Manager and Personnel role.
However this will not be a trial.
Title: Re: How many managers to run night shift?
Post by: JL on 13-09-17, 08:56PM
L9XSS who told you this? The Lead Night Manager going would be a good idea. We have a new one every few months. Half the time they are on down nights, on day shift or on holiday so you don't see them. The company could save a fortune here.
Title: Re: How many managers to run night shift?
Post by: Openandhonest on 14-09-17, 11:55AM
When is the night lead role going then?
Title: Re: How many managers to run night shift?
Post by: thecompliancemanager on 14-09-17, 03:27PM
It's being rolled out steadily throughout the groups. Our has gone this last month. He's now on days. Our whole night operation ceased. We are now a twilight store.
Title: Re: How many managers to run night shift?
Post by: Openandhonest on 14-09-17, 03:37PM
The compliance manager

So basically it is just the continuation of night to twilight then.

I thought some stores were operating a night team without a Lead for a minute.

Our Lead is in day shift all the time so hopefully it will happen soon.

The shop will be a mess when this happens.
Title: Re: How many managers to run night shift?
Post by: thecompliancemanager on 14-09-17, 03:46PM
The compliance manager

So basically it is just the continuation of night to twilight then.

I thought some stores were operating a night team without a Lead for a minute.

Our Lead is in day shift all the time so hopefully it will happen soon.

The shop will be a mess when this happens.

Yes, pretty much.  :)

To be fair, we thought our store would fall over when OOH's went, but its actually been quite a smooth transition. I actually prefer it, the teams work much better together. Although there has been stores on group that have been a complete disaster..
Title: Re: How many managers to run night shift?
Post by: forrestgimp on 14-09-17, 05:06PM
Please explain to me how one manager is meant to do meetings and disciplinary?

Also do you believe the day shift should also run with only one manager?

well you dont need a manager to take notes but if you want one there is adequate time to arrange for one to come in to do it, after all meetings are not done on an ad-hoc basis are they.


Yes I believe there are far to many managers on days as well and the stores could easily run with a fraction of what they have at the moment.


So for a 3rd time of asking what will the extra managers you so desperately want on nights do other than fill shelves?
Title: Re: How many managers to run night shift?
Post by: AmberWolf on 14-09-17, 08:23PM
How about adequate training, not just here are the questions I'll read out the answers and let's get back to the shop floor as quick as possible 😤. Oh and the dvd isn't working so don't worry about it 😤
Title: Re: How many managers to run night shift?
Post by: stockrotateman on 14-09-17, 08:25PM
 :thumbup:
Title: Re: How many managers to run night shift?
Post by: spike_pkh on 14-09-17, 09:10PM
The same things they have always done in the past when we had more managers,

complete meetings
Complete return to work / action plans
Reviews for 80+ staff
Options candidate one to ones
Plan rotas in advance
Complete overtime request forms
Do training
Take duty
Help customers
Book holidays for 80+ staff
Xmas working arrangements for 80+ staff
Interviews
Inductions
Dealing with dotcom issues
Dealing with help desk
Fire evacuations
Manage a department to ensure the shop is completed to a high standard for 7am
Staff searches
Dealing with other security issues

I am sure there is more. Simple answer is how can one manager correctly manage a team of 80+ people whilst dealing with other issues that may arise.
Title: Re: How many managers to run night shift?
Post by: Openandhonest on 15-09-17, 08:47AM
How about adequate training, not just here are the questions I'll read out the answers and let's get back to the shop floor as quick as possible 😤. Oh and the dvd isn't working so don't worry about it 😤

Or more to the point I will get someone who is meant to be getting trained to read out the answers for the rest of the group while I go next door for a coffee. 
Title: Re: How many managers to run night shift?
Post by: forrestgimp on 15-09-17, 10:06AM
The same things they have always done in the past when we had more managers,

complete meetings
Complete return to work / action plans
Reviews for 80+ staff
Options candidate one to ones
Plan rotas in advance
Complete overtime request forms
Do training
Take duty
Help customers
Book holidays for 80+ staff
Xmas working arrangements for 80+ staff
Interviews
Inductions
Dealing with dotcom issues
Dealing with help desk
Fire evacuations
Manage a department to ensure the shop is completed to a high standard for 7am
Staff searches
Dealing with other security issues

I am sure there is more. Simple answer is how can one manager correctly manage a team of 80+ people whilst dealing with other issues that may arise.

We are talking about night shift here right, where the vast majority of that list never happens.
Title: Re: How many managers to run night shift?
Post by: Ulsterboy on 15-09-17, 10:37AM
Night managers I deal with , spend most of there night sweating like pigs , working as hard as they can to present a store to a dayshift management team that does sweet f.a. to support. The nightshift managers I refer to are two in number not like the twenty or so on days. These guys then have to respond to a store manager who questions why his large store can't be finished . The fact you could count the number of staff for both fresh and grocery makes no difference. In response to the initial question , in my view nights could be managed with no lead team , two full time managers and a 4 night manager. That's if they have the staff .
Title: Re: How many managers to run night shift?
Post by: Openandhonest on 15-09-17, 10:46AM
complete meetings...meeting going no where
Complete return to work / action plans...how many of these do you get
Reviews for 80+ staff...A few per day
Options candidate one to ones...how many of these is there on nights
Plan rotas in advance...last i heard they never bothered and the place is over/under manned
Complete overtime request forms...never seen a single one of these
Do training...giving a collegue who is being trained the answers and telling him to read out to rest of group while goes for coffee
Take duty... no problem as I am the top dog i'm away to the office never to be seen until the last hour of the shift
Help customers... Generally the managers are less clueless than the GAs
Book holidays for 80+ staff...Basic office Admin taks
Xmas working arrangements for 80+ staff...That was an F up aswell no staff were in during peek period or they ban holidays completely.
Interviews...don't do these half the time due to recruitment ban
Inductions...the last i seen we had new starters getting let's talks for silly reasons as the managers hadnt spent 5 minuates with them.
Dealing with dotcom issues...Dotcom on nightshift
Dealing with help desk...shut
Fire evacuations...every runs manager nowhere to be seen
Manage a department to ensure the shop is completed to a high standard for 7am... No standard can be achieve with no staff and untrained newbies
Staff searches...come into this room and sign there once in blue moon
Dealing with other security issues... Detain a shoplifter alone or with guard. take him to a holding room. F that just phone the police if Security hasn't dealt with it. Half the time no guard is present so if things go amiss it is only tescos fault. not worth potentially getting injured over a drunk, career criminal or youngster who's been setup.
Title: Re: How many managers to run night shift?
Post by: Minnie Mouse on 15-09-17, 02:45PM
I always thought that our training where we got the answers to the questions was just in our store as we haven't  the time to complete the full training as we are understaffed but getting training at about 5am in the morning so no time to do it but reading the comments on here it must be the way all training is done in stores.
Title: Re: How many managers to run night shift?
Post by: Openandhonest on 15-09-17, 03:03PM
MinnieMouse

Unless we are all from the same store   ??? ;D
Title: Re: How many managers to run night shift?
Post by: Minnie Mouse on 15-09-17, 05:57PM
Don't think that my nights has that many staff for all the comments about training on here  😂😂😂😂😂😂
Title: Re: How many managers to run night shift?
Post by: BrownEyedGirl on 15-09-17, 09:37PM
One of our night manager is a good bloke works like a Trojan, another one is a fat lazy bullyboy, who I have never se do a stroke of work when I have worked nights.
Title: Re: How many managers to run night shift?
Post by: spike_pkh on 16-09-17, 12:39AM
Forestgimp you keep making digs at my inability to be a manager if I cannot do all these things which I presume is to get some kind of rise out of me. However you fail at this as you seem to not be able to read (or just like to jump to conclusions from nothing), I never said I was a manager, I just asked how many managers should run a night shift.
Title: Re: How many managers to run night shift?
Post by: spike_pkh on 16-09-17, 12:44AM
Also maybe that is how it runs in your store, however in mine the managers spend the first part of the night almost always on the phone to customer services or chasing late dotcom orders. They also do full inductions and interviews at night (and in last 3 weeks we have had 3 or 4 new starters, with more to come I believe).
Title: Re: How many managers to run night shift?
Post by: forrestgimp on 17-09-17, 08:28PM
Forestgimp you keep making digs at my inability to be a manager if I cannot do all these things which I presume is to get some kind of rise out of me. However you fail at this as you seem to not be able to read (or just like to jump to conclusions from nothing), I never said I was a manager, I just asked how many managers should run a night shift.

I assumed you were if not then fair enough, Although it seems even more odd that you want more managers simply to fill shelves when the same money they get paid would give you 2 extra CAs.
Title: Re: How many managers to run night shift?
Post by: Perseus on 17-09-17, 11:03PM
Hi guys, just starting night shift soon.

Any tips on what to expect or advice to help a newbie out?
Title: Re: How many managers to run night shift?
Post by: spike_pkh on 18-09-17, 12:17AM
Don't need any more GAs to fill our shelves, but I personally do not believe a store should ever be run with one manager when it is open.  You believe different and that is fair enough.
Title: Re: How many managers to run night shift?
Post by: Tornado on 19-09-17, 10:00AM
Hi guys, just starting night shift soon.

Any tips on what to expect or advice to help a newbie out?
Hi guy, welcome to the jungle just curiosity did you apply for job online or you are just one more who: is a friend of someone(s) or have family already working there ? Anyway do not worry because depends on your situation which is if you have followed Tesco's employment criteria you are going to receive a employee number which will be in your for example: Payslip and Clocking Card where you have to worry to be in time to clock in/out. If you are not in this situation no worries just complete the hours you have to (?) when you come in and you go away. You may receive a Clocking Card with your name just symbolic where most of the time you are going to ignore to clock in or out or both just do not forget to check to confirm in your department with your manager or in his agenda which he/she are going to show you where it is. Uniform and all that stuff no worries everything will be fine. Training ? No problem, your manager or colleague is going to give you a Refreshing training form for you to fill in and at same time the answers then relax enjoy the process. I forgot you are going to sign a Training Card to confirm you have received your Induction and Training just formality and again do not worry and relax your colleague/s will explain to you your job and if you play by their rules (not the Tesco's ones) and they like you soon you are a Team Leader or on Options, believe me. Ha, important, do not forget to by an iPhone to enjoy the Wi-Fi in Tesco you have no idea the opportunities you have to have a good time in your working time it is so funny and enjoyable working in Tesco. Do not worry with the guys you see working hard and protesting as they exist to cover your wellbeing and lifestyle and the ones which they like you. Enjoy the process as Tesco is a great and organised :D :D :D :D :D company where your future and evolution in mediocrity can be just unbelievable.Have a good time.
Note: I forgot to ask you whether you are working for someone which is Tesco's employee ? 8)
Title: Re: How many managers to run night shift?
Post by: Openandhonest on 19-09-17, 11:56AM
We have 3 managers and a lead in our store and do not need anymore. We had 5 managers and a lead previously. We keep getting new GAs. Some find better work and leave, some end up leaving due to the management then you have the ones who the managers say aren't up to the grade. This is a joke as not once have I seen any new start put through a full induction with training. They are flung in an aisle nowadays and left to get on with it. All you get from managers is "You are aware management numbers are down". They really need to start hacking these people. The time they spend making excuses they could have the problem solved by giving 10 minutes of training. It is hard enough to retain staff nowadays due to the low hours on offer and the fact we are slowly becoming one of the worst paid supermarkets.
Title: Re: How many managers to run night shift?
Post by: Perseus on 20-09-17, 02:04AM
Hi guys, just starting night shift soon.

Any tips on what to expect or advice to help a newbie out?
Hi guy, welcome to the jungle just curiosity did you apply for job online or you are just one more who: is a friend of someone(s) or have family already working there ? Anyway do not worry because depends on your situation which is if you have followed Tesco's employment criteria you are going to receive a employee number which will be in your for example: Payslip and Clocking Card where you have to worry to be in time to clock in/out. If you are not in this situation no worries just complete the hours you have to (?) when you come in and you go away. You may receive a Clocking Card with your name just symbolic where most of the time you are going to ignore to clock in or out or both just do not forget to check to confirm in your department with your manager or in his agenda which he/she are going to show you where it is. Uniform and all that stuff no worries everything will be fine. Training ? No problem, your manager or colleague is going to give you a Refreshing training form for you to fill in and at same time the answers then relax enjoy the process. I forgot you are going to sign a Training Card to confirm you have received your Induction and Training just formality and again do not worry and relax your colleague/s will explain to you your job and if you play by their rules (not the Tesco's ones) and they like you soon you are a Team Leader or on Options, believe me. Ha, important, do not forget to by an iPhone to enjoy the Wi-Fi in Tesco you have no idea the opportunities you have to have a good time in your working time it is so funny and enjoyable working in Tesco. Do not worry with the guys you see working hard and protesting as they exist to cover your wellbeing and lifestyle and the ones which they like you. Enjoy the process as Tesco is a great and organised :D :D :D :D :D company where your future and evolution in mediocrity can be just unbelievable.Have a good time.
Note: I forgot to ask you whether you are working for someone which is Tesco's employee ? 8)

Got lost in all the satire here.
Title: Re: How many managers to run night shift?
Post by: the rule book on 22-09-17, 02:58AM
A night lead role is essential. Some one with over all responsibility for the night operation.
That's what Tesco are paying for.
They deliver a shop fit for trading every morning.

The night managers are there to over see the GA staff and to ensure the lead request are followed through.

The idea of no one but a night manager or ga having responsibility for a multi million pound trading store is absolutely ludicrous.

How long would it be before team managers demanded more pay for the responsibility over 7 nights of being the out of hours store manager?
Title: Re: How many managers to run night shift?
Post by: forrestgimp on 22-09-17, 06:54AM
Overall responsibility, yep thats a given but why then does it take 1 or 2 more people to pass on messages or organise a few workers at the start of the shift?

These people would at best be supervisors or the old style foreman but certainly not management they manage nothing.
Title: Re: How many managers to run night shift?
Post by: spike_pkh on 22-09-17, 08:28AM
As stated previously, our night managers do a very good job of managing us CAs throughout the night. I believe they should remove the lead role though and hire extra team managers.