* *

Author Topic: CCTV  (Read 2421 times)

tesc0H

  • VLH Supporter
  • Newbie
  • ******
  • Posts: 29
CCTV
« on: 08-01-18, 06:51PM »
HI

How long is stores CCTV kept please

Morris999

  • Smart Arse
  • *****
  • Posts: 805
Re: CCTV
« Reply #1 on: 08-01-18, 07:39PM »
Will depend on the system used, but normally at least 30 days.

tesc0H

  • VLH Supporter
  • Newbie
  • ******
  • Posts: 29
Re: CCTV
« Reply #2 on: 08-01-18, 07:40PM »
Not sure whats used. But its in Express. We had a customer requesting to make a request for insurance claim for CCTV footage from 7 weeks ago

tesc0H

  • VLH Supporter
  • Newbie
  • ******
  • Posts: 29
Re: CCTV
« Reply #3 on: 08-01-18, 07:41PM »
I checked the CCTV but there is no data recorded beyond 31/12/2017, I thought  maybe its been recorded and stored somewhere else?

Morris999

  • Smart Arse
  • *****
  • Posts: 805
Re: CCTV
« Reply #4 on: 08-01-18, 07:50PM »
All CCTV requests from customers should go through H/O, not be dealt with in store.
All CCTV is stored on site, so there is either an issue with your storage unit or it’s not set up right as it should be keeping footage longer than 8 days.

tesc0H

  • VLH Supporter
  • Newbie
  • ******
  • Posts: 29
Re: CCTV
« Reply #5 on: 08-01-18, 07:53PM »
Sorry I meant 30/11/2017. I thought it was stored "in the cloud" once the hard drive was full in store.  Do I just say to contact H/O?

Morris999

  • Smart Arse
  • *****
  • Posts: 805
Re: CCTV
« Reply #6 on: 08-01-18, 07:56PM »
Yes, H/O then might send an email requesting you look at it, but your answer will be that you no longer have the date requested.

theboss

  • Newbie
  • *
  • Posts: 45
  • nights team leader
Re: CCTV
« Reply #7 on: 09-01-18, 11:21AM »
no time limit

thecompliancemanager

  • VLH Supporter
  • Newbie
  • ******
  • Posts: 25
Re: CCTV
« Reply #8 on: 09-01-18, 03:58PM »
Its 10 days on the hard drive for our store...

2060manager

  • Newbie
  • *
  • Posts: 1
Re: CCTV
« Reply #9 on: 09-01-18, 07:16PM »
It’s on a rolling record for 30 days only anything after 30 days cannot be recorded on to disk or saved

tesc0H

  • VLH Supporter
  • Newbie
  • ******
  • Posts: 29
Re: CCTV
« Reply #10 on: 09-01-18, 07:30PM »
It’s on a rolling record for 30 days only anything after 30 days cannot be recorded on to disk or saved

What does rolling record mean? What if there is an incident instore police need to investigate from say 3 months ago? They only can see 30 days is that it

David1

  • Jr. Member
  • **
  • Posts: 70
Re: CCTV
« Reply #11 on: 09-01-18, 09:14PM »
Yes, footage is deleted after 30 days.

If someone choses to archive the footage by burning to DVD or other media then it will be available for longer.

shopworker

  • VLH Supporter
  • Regular Pain
  • ******
  • Posts: 154
Re: CCTV
« Reply #12 on: 09-01-18, 09:38PM »
It’s on a rolling record for 30 days only anything after 30 days cannot be recorded on to disk or saved

What does rolling record mean? What if there is an incident instore police need to investigate from say 3 months ago? They only can see 30 days is that it

Correct, that's why whenever you report an incident (either theft or accident) you get asked to burn the footage to disc immediately

Celticghirl85

  • Newbie
  • *
  • Posts: 1
Re: CCTV
« Reply #13 on: 11-01-18, 09:22PM »
Most express systems are only 2 weeks